How we use your information
This privacy notice tells you what to expect when Crimson Crab collects personal information. It applies to information we collect about:
- visitors to our website
- people who use our services
- people dissatisfied with services received from Reputation Advocates
We are absolutely committed to protecting and respecting privacy.
This privacy notice has been drawn up in line with the ‘Privacy Notices Code of Practice’ issued by the Information Commissioner’s Office.
Keeping information about you secure is of utmost importance to us. We will ensure that all personal information supplied is held securely and in line with the guidance provided on the Information Commissioner’s website. We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Visitors to our website
When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We use MailChimp to deliver our monthly Crab Insight to people on our VIP list. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve Crab Insight.
Individuals are only added to our VIP list if they sign up through our website or opting in on a Crimson Crab document. We always obtain specific verbal consent in other situations. When people subscribe to our VIP mailing list, they can cancel their subscription at any time and are given an easy way of doing this.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with our policies and procedures.
Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
People who are dissatisfied with the level of service provided by a Reputation Advocate
If we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We need to disclose the complainant’s identity to the Reputation Advocate that the issue is about. If a complainant doesn’t want information identifying them to be disclosed, we will respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
People who use Crimson Crab services
Crimson Crab offers various services. We have to hold the details of the people who have requested a service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes.
Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Complaints or queries
Crimson Crab strives to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.
If you think that our collection or use of information is unfair, misleading or inappropriate please bring it to our attention. We would also welcome any suggestions for improving our procedures. You may report any concerns regarding the way in which we have handled your personal data to the Information Commissioner on 0303 123 1113 or by using this link https://www.ico.org.uk/concerns.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Crimson Crab’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information
To make a request to Crimson Crab for any personal information we may hold about you please get in touch using the details provided below.
We will ask for proof of identity before providing you with any information requested and reserve the right to refuse to provide information if identity is not established.
If we do hold information about you, you can ask us to correct any mistakes in writing.
Disclosure of personal information
We will only disclose personal information with consent or where we are required to do so by law.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
How to contact us