What information do letting agents have to publish?

Section 83 of the Consumer Rights Act 2015 obliges letting agents to publish three pieces of information:

  1. Landlord and tenant fees;
  2. A statement of whether the agent is a member of a client money protection scheme; and
  3. A statement that the agent is a member of an approved redress scheme

What is a legal trading entity?

The legal name of a business is the name of the person or entity that owns it. This is the legal trading entity.

If the business is a sole trader then the legal name is the last name with or without initials or forenames of the owner.

For unincorporated partnership, the legal name is the last names with or without initials or forenames of all of the partners.

For limited liability companies, partnerships and corporations, the business’ legal name is the one that was registered with Companies House including Ltd, LLP, PLC etc.

A trade or business name is the name a business uses for advertising and sales purposes that is different from the legal name described above.

Although a trade name may sometimes also be a trademark, a trade name is not, in itself, a form of intellectual property.

It is a requirement that businesses do not hide behind a trading name so whenever one is used there is a requirement to disclose the legal name and an address at which documents can be served on the business (for registered entities there are other disclosure requirements as well).

If you are unable to easily find out the name and address of a trader I would strongly recommend not doing business with them.

Feedback from Shirley Moreman at GSTM Solutions Ltd

I needed some help with creating a Privacy Policy and T&C of website use for my new site.  Crimson Crab went beyond just providing this, with lots of useful advice about Data Protection and registering with the Information Commissioners Office as well as explaining what needs to be on each page.  I’m now safe in the knowledge that everything is fully compliant.