From a compliance perspective your clients are entitled to know the details of the legal entity that they are dealing with, especially if a business or trading name is being used. If the legal trading entity is a registered body there are some very specific disclosure requirements.
The information must appear in business letters and electronic equivalents including emails. To give you peace of mind we can check out your letterheads for compliance read more…
This is an interesting question which the group I was in debated at the F2 Business Huddle on Friday 10th February 2017.
Funnily enough on 13th February the BBC reported that customers of a large retail brand are being overcharged by out of date offers read more…
Without going into too much detail of contract law, the price marked on goods is called an invitation to treat. The customer offers an amount of money which may be accepted by the retailer (or it may not). Of course, if the customer’s offer is the same as the amount marked on the goods the retailer is more likely to accept it, but the important point is that they don’t have to.
That is why a retailer is perfectly correct to refuse to sell a 50″ Flat Screen TV which has been mis-priced at £49.99 when it should be £349.99. What they should do is withdraw it from sale rather than just charging the higher price. Because if the retailer charges more than the price marked on the goods then they may breach The Consumer Protection from Unfair Trading Regulations 2008. This is also the case when the till is programmed with a higher price to that marked on the goods.
Do remember that, although not often used in retail shops in the UK, haggling is perfectly feasible.
When promoting services it is easy to forget that there are rules about how you use photographs of individuals.
A photograph of someone is personal data and should only be used with consent.
The terms of business of the Care home may attempt to cover this. However, it does depend on who signs the agreement:
- If it is not the data subject then their consent will not have been given.
- If the data subject signs, but does not have capacity then again consent will not have been given.
The Data Protection Act gives a right to the data subject to object to processing that is likely to cause or is causing damage or distress. In addition Facebook’s terms say that nothing should be done to infringe someone’s rights, (Facebook terms of service clause 5.1).
In practice it is worth remembering that:
- any consent can be withdrawn in writing;
- a complaint could be registered with the Information Commissioners Office, ICO who can impose monetary penalties of up to £500,000; and
- a complaint could be made to Facebook, which if upheld could compromise that marketing channel.
In addition the Care Quality Commission (CQC), who inspect all care homes, look to see that the fundamental standards are maintained.
To this end clients must be treated with dignity and respect at all times while they are receiving care and treatment. This includes making sure that they have privacy when they need and want it.
They must also be able to complain about their care and treatment. The care provider must have a system in place so they can handle and respond to complaints. They must investigate them thoroughly and take action if problems are identified.
Failure to meet the fundamental standard may result in various sanctions and can affect the care homes rating which has to be displayed in the places where they provide care and on their website, if they have one.
06 Dec 2016 10:00 – 13:00
Enterprise Centre – PORTSMOUTH
Today 12 noon at Waterlooville Basepoint, Waterberry Drive, Waterlooville, Hampshire, PO7 7TH
An exciting new group – network with a purpose!
Whether you are a new or an established business we all have our challenges.
Come along and get hints and tips from our Reputation Advocates, the vetted experts.
Get help to grow your business in a responsible and sustainable way.
Just £5 on the door for the launch event.
3 March Winchester 10am to 1pm £35 or £25 early booker price
Customer Service – one for everyone with customers
9 March Bordon 10am to 1pm £35 or £25 early booker price
Blogging for business – for beginners, or seasoned bloggers
15 March Romsey 10am to 1pm £35 or £25 early booker price
Mindfulness,relaxation, stress avoidance – invest in yourself
17 March Portsmouth 10am to 1pm £35 or £25 early booker price
Twitter advanced – what do you do next? Make twitter work even harder for you
22 March Eastleigh 10am to 2pm £35 or £25 early booker price
Digital skills – module 3
23 March Basingstoke 10am to 1pm £35 or £25 early booker price
Sell online legally – Ebay or Etsy or just from your website, do it well and remain within the law
10 February Eastleigh – digital Skills module 1 – 1st of 3 modules designed to give you the digital tools to run your business. The course is certificated and is ideal for you or your staff.
10 February Bordon – Events. Any event large or small needs organisation and plans. Come and here how the experts do it and avoid and costly mistakes.
11 February Southampton – On line Eshops. Want to sell online? learn from the expert who has done it himself. Not to be missed if you’d like to set up an e-commerce site.
16 February Winchester – No Budget Marketing. Marketing budgets are always the first thing to be cut. Come and see with smart ideas you can market with little or no budget.
18 February Portsmouth – Everything You’ve Always Wanted To Know About Marketing But Were Afraid To Ask. If you do have a marketing budget come and find out how to make best use of it! Ask the expert, learn the best way to go about a successful marketing plan.
24 February – Eastleigh digital skills module 11. Completed module 1 of digital marketing? Now move onto module 11. New skills, new challenges. Module 11 can be done as a stand alone workshop or part of the course.
24 February – Fleet. Branding. How to, why you need to, getting what you want from it, all will be revealed.
1 March – Eastleigh. Handling aggressive people. Calm situations down before they become an issue. Defuse an annoyed client or customer. Learn to remain calm and on top of the situation. Great for businesses and everyday life!
Many thanks to Reputation Advocate, Lorna Jackson from Advance and Get Noticed for organising this feature in etc magazine.
We thoroughly enjoyed our morning discussing business issues with Laura Cartledge and you can read the whole February edition here.