From a compliance perspective your clients are entitled to know the details of the legal entity that they are dealing with, especially if a business or tradingname is being used. If the legal trading entity is a registered body there are some very specific disclosure requirements.
The information must appear in business letters and electronic equivalents including emails. To give you peace of mind we can check out your letterheads for compliance read more…
This is an interesting question which the group I was in debated at the F2 Business Huddle on Friday 10th February 2017.
Funnily enough on 13th February the BBC reported that customers of a large retail brand are being overcharged by out of date offers read more…
Without going into too much detail of contract law, the price marked on goods is called an invitation to treat. The customer offersan amount of money which may be acceptedby the retailer (or it may not). Of course, if the customer’s offer is the same as the amount marked on the goods the retailer is more likely to accept it, but the important point is that they don’t have to.
That is why a retailer is perfectly correct to refuse to sell a 50″ Flat Screen TV which has been mis-priced at £49.99 when it should be £349.99. What they should do is withdraw it from sale rather than just charging the higher price. Because if the retailer charges more than the price marked on the goods then they may breach The Consumer Protection from Unfair Trading Regulations 2008. This is also the case when the till is programmed with a higher price to that marked on the goods.
Do remember that, although not often used in retail shops in the UK, haggling is perfectly feasible.
When promoting services it is easy to forget that there are rules about how you use photographs of individuals.
A photograph of someone is personal data and should only be used with consent.
The terms of business of the Care home may attempt to cover this. However, it does depend on who signs the agreement:
If it is not the data subject then their consent will not have been given.
If the data subject signs, but does not have capacity then again consent will not have been given.
The Data Protection Act gives a right to the data subject to object to processing that is likely to cause or is causing damage or distress. In addition Facebook’s terms say that nothing should be done to infringe someone’s rights, (Facebook terms of service clause 5.1).
In practice it is worth remembering that:
any consent can be withdrawn in writing;
a complaint could be registered with the Information Commissioners Office, ICO who can impose monetary penalties of up to £500,000; and
a complaint could be made to Facebook, which if upheld could compromise that marketing channel.
In addition the Care Quality Commission (CQC), who inspect all care homes, look to see that the fundamental standards are maintained.
To this end clients must be treated with dignity and respect at all times while they are receiving care and treatment. This includes making sure that they have privacy when they need and want it.
They must also be able to complain about their care and treatment. The care provider must have a system in place so they can handle and respond to complaints. They must investigate them thoroughly and take action if problems are identified.
Failure to meet the fundamental standard may result in various sanctions and can affect the care homes rating which has to be displayed in the places where they provide care and on their website, if they have one.
This workshop will give an awareness of the areas of regulation that may apply to a business and how to go about developing compliance controls as a response to the ever increasing number of regulations and need for operational transparency.