Blog – Reputation Matters

CDM Regs – What does this mean for trades business owners?

The Construction (Design & Management) Regulations 2015 were brought about to improve overall Health & Safety within the construction industry. Prior to the 2015 review of the regs, there was often confusion as to who was responsible for site safety leading to an unacceptable level of incidents and accidents occurring.

The new regs brought about significant change to resolve this and now a Principle Contractor (PC) is appointed for every construction job who must control safety for all site activities. Despite the glamorous name, the role of PC could very easily be assigned to any trade on-site meaning that you could be appointed as the PC or the responsible person.

The other significant change to the new regs includes a broader approach to the type of activity that is enforceable under the new regs. ANY construction activity from the simplest of tasks such as installing electrics or plumbing at domestic premises now falls under the CDM umbrella meaning that someone will have to take on the role as PC.

The rules for notifying the authorities of construction work have also altered significantly.

If you are any tradesperson working in any construction-related sector then you need to be aware of how the new CDM regs affect your work plans. Don’t get caught out, contact us for more detailed support.

Crab Insight – April 2022


Claudia the Crimson Crab icon

Welcome to Crimson Crab’s April Insight:

Financial checklist

Welcome to the April edition of Crab Insight

Whether it’s bringing it in or paying it out, looking after the money is the highest priority for most businesses. This is why they’ll have in place people, systems and processes to ensure that they are (and remain) solvent.

But for busy people in smaller companies who don’t have access to big-company levels of expertise and support, getting a handle on all of the things that might present a financial risk – while not wasting time on the things that don’t – can be tricky.

And it’s because it’s time consuming and sometimes difficult to understand what matters and what doesn’t – particularly if the law’s involved – that we’ve developed our self-assessment financial checklist.

Completing this checklist will let you’ll know if there any gaps in your financial controls and whether you need to take action to close them. It’s quick and easy to use and available now on our website. There’s no need to register and we don’t make or keep any record of your results. They’re for your own use.

Thriving businesses concentrate on the things that matter. Our checklist will help them do that.


Top tip: Knowing where you are now will make reaching your business destination so much easier to achieve.


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


We love to receive feedback and it really helps us to improve our services for everyone.


Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: | W:

Copyright (c) 2022 Crimson Crab Ltd, all rights reserved.

Crab Insight – March 2022

Red Tape Busters Volume 9, Issue 06, `Building trust with your customers’


Welcome to the March edition of Crab Insight

As successful business people know, building a brand is more than logos and straplines. It’s about a company’s ethos and values; backing up customer commitments; and going the extra mile.

Fitting strongly into what makes a brand work is using straight-forward language in all your documentation. Your clients need to know that their contract with you is fair and honest; how to exercise their rights; and how to go about putting things right if they go wrong.


Claudia Crab’s March Focus

Claudia the Crimson Crab icon

“Customers need to know what it is they’re buying and the terms on which it’s being sold.”

“All things being equal, people will do business with, and refer business to, those people they know, like, and trust.” – Bob Burg, author, Endless Referrals. 

Using Plain English – in things like terms and conditions, warranties, privacy notices, or how to complain – isn’t just a nice to have, it makes great business sense too.

A brilliant starting point for checking how straight-forward it is to do business with your company is to get a member of your family or a friend to read the documentation that you give to customers. If the people who already know and like what you do can’t understand what’s there, the chances are that your clients won’t either.



Top tip: Providing your clients with all the right information, in an easily digestible form, will make it more straightforward for them to do business with you.


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


We love to receive feedback and it really helps us to improve our services for everyone.


Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: | W:

Copyright (c) 2022 Crimson Crab Ltd, all rights reserved.

Who is responsible for what in my business?

Who is responsible for what in my business

To understand who is responsible for what within your business, it’s important to know about the key roles in action.

We’re talking about the four primary functions of a business: Human Resources, Finance, Marketing and Production.

Each of these areas is separate from one another so it’s crucial to demonstrate an understanding of their differences and who is responsible for the delivery in these departments.

For some companies, particularly those that are small enterprises, the responsibility for these key areas may lie with one person, such as the business owner.

However, for medium to large enterprises, there may be a team of people responsible for key day-to-day functions, with someone being the overall head for the business’s activity.

But whatever the size of a company, there will always be someone responsible and held to account for an element of an organisation; it’s the basic principle behind managing and leading a business.

If a company fails to operate on sound managerial practice and ethical principles, which are supported by a framework of applicable policies and strategies, it will struggle to achieve results and develop.

By having a clear understanding of who is responsible for what within your business – which is supported by documentation – your business operations are likely to be consistently seamless.

It takes time to list all the different responsibilities within a business and to agree on who is responsible for what, but there are numerous benefits in recording this.

Why is it important to know your responsibilities?

The running of your business will depend on your team’s understanding of their roles and responsibilities.

When someone understands their duties, they have a greater ability to complete and deliver on their assigned tasks efficiently.

Knowing your responsibilities won’t only prevent any duplication in work, but it will allow you to focus on your key areas as you will have peace of mind that someone is focusing on another important element of business.

Why is it important to manage responsibilities effectively?

Managing the responsibilities across areas of your business – and delegating tasks to people – all come with solid and stable governance.

Governance refers to the structures and processes that are designed to ensure people are held accountable for the work they are expected to complete.

With governance, transparency and empowerment are more paramount. This is essential when it comes to establishing who is responsible for what.

By understanding where the responsibilities lie within your business, and by following the processes to ensure everyone is clear on their role and expectation, you are demonstrating a commitment to operate in such a way that is focused on developing the company.

For more about how to identify who is responsible for what within your organisation, and for support on the policies, processes, and procedures around this, get in touch today.

What does sustainability mean to my business?

Sustainability in business

Before we explore what sustainability means to your business, it’s important to understand what sustainability in business is all about.

For us, its focus is about making sure a business takes full account of all the environmental, social, and governance factors that might affect its operations

The environmental impact concentrates on the planet – it’s all about the management of the physical environment in which your business operates.  This means ensuring that your company doesn’t deplete natural resources, contribute to global warming or pollute where people live or the countryside.

For social sustainability in business, we’re talking about the people behind your brand. How are they treated? Why are they important?

People buy from people and play a role in the success of your business. People are individuals, and groups, and however they relate to your business it’s important you treat them in the right way.

By promoting the well-being of your team and going the extra mile for your clients, you’re showing that you put people before profits.

But as you focus on people and the environment, it’s also important to ensure that your company has sustainable governance.

Sustainable companies are overseen on sound managerial practice and ethical principles.

By following best practices and sustainable principles, supported by a framework of applicable policies and strategies, key decisions made by the leaders and managers within your business will help it thrive for years to come.

So, back to the question, what does sustainability mean to my business?

There are numerous benefits that outweigh any negatives around this prominent conversation on business sustainability.

Your brand image will improve with business sustainability.

By being sustainable in business – across all three of the key areas – you are positively impacting how people perceive your brand.

That’s good news, especially when it comes to developing your company. From generating new clients to hiring new members of staff, expressing your commitment to being sustainable economically, socially, and through governance is welcomed.

You will notice a reduction in cost when your business is more sustainable.

Understandably, the transition to being more sustainable may need investment, such as paying for electric vehicles or going fully solar on your energy, but the long-term benefits can be colossal.

Pennies really do make pounds. Therefore, if you can save on some areas by being more sustainable, you can reinvest the money saved back into your business.

You will become more compliant with the UK sustainability regulations.

The UK has positioned itself to encourage sustainability.

Whether things like carbon reduction targets are achieved will depend on the actions of business and the government is ensuring – through things like its procurement rules – that they incentivise the required behaviour.

With more regulation being introduced around business sustainability, forward-looking businesses will get ahead of their competitors.

Your business will attract the right people – both staff and clients – when it is sustainable.

Being sustainable makes people feel good.

Why? Because they are having a positive impact on the world. So, by being more sustainable yourself, you’ll attract staff and clients who care about the future and wish to make a positive impact. That’s a very good trait for anyone to have.

You will please shareholders by being sustainable.

The economic benefits of being more sustainable will please your shareholders. Yes, it’s welcomed when people are placed before profits, but that mindset alone can play a part in increasing business and therefore pleasing shareholders.

Whatever you may do to practice sustainability – whether that’s personally, professionally, or both – there will be ongoing debates around this matter for some time.

But for Crimson Crab, we’ll keep our focus on the benefits available to you, and welcome your stories on what you’re doing to be more sustainable in business.

Crab Insight – February 2022

Red Tape Busters Volume 9, Issue 05, `A culture of accountability’


Welcome to the February edition of Crab Insight

Most owners and directors of an organisation – and many managers too – will have a sense of their general responsibilities (everybody knows that they’re set out in the Companies Act 2006, right?) but does responsibility for things extend to accountability for them and, just as importantly, is it clearly understood and communicated to all stakeholders with whom the buck stops?
Accountability that’s documented in an organisation is important because it provides clarity. This transparency about responsibility allows a positive accountability culture to be set and developed.

Claudia Crab’s February Focus

Claudia the Crimson Crab icon

“Accountability is a key business requirement”

“Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have.” — Pat Summitt, Olympian, coach and member of the International Basketball Federation Hall of Fame.

As in sport, so frequently in business.

Start ups and smaller businesses are usually able to keep on top of their duties and responsibilities because of the scale of their operations. Most activities will be shared between a small number of people or sometimes, for example in tax and money matters, delegated to trusted professionals in third party organisations. But as success grows, the numbers expand and the complexity of operations increase, if governance structures, systems and processes are not put in place then the risk of key activities not taking place also grows.

Designating and articulating who is accountable for what provides the space for the whole organisation to take confidence from knowing that key operations are in the hands of named individuals. For the individuals themselves, accountability frequently leads to learning and development and then to ownership, which in turn fosters an accountability culture. Ownership and responsibility are key planks in building and keeping a successful business and those in charge of successful organisations recognise, embrace and reward it.


Who is accountable for what in my business?



Top tip: Understanding your organisations key responsibilities is the first step towards developing a culture where people take pride in being accountable for their actions.


F2 Business Huddle Online

Friday 14 January 2022, 12 noon to 2 pm

Get your ticket on Eventbrite

Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


We love to receive feedback and it really helps us to improve our services for everyone.


Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: | W:

Copyright (c) 2022 Crimson Crab Ltd, all rights reserved.

Home and Hybrid Working Is Here To Stay

Home and hybrid working both present opportunity and challenge in equal measure, especially if they form part of a longer-term vision for how your business will operate.

Whether it’s because of Delta, Omicron or because they’ve found that the sky didn’t fall in when staff were working away from the office, more and more businesses are having to find practical and sustainable ways to enable their staff to continue to work at home for some or all of the working week.

Although many companies quickly introduced practical, bottom-up solutions to allow home and hybrid working during the first wave, making this model the default way of working requires a top-down, policy-driven managerial approach, one that identifies all the relevant factors that will make or break the operation of the model.

To help forward thinking businesses, our Home Working Policy sets out clearly and straightforwardly the considerations that must be addressed to ensure that not only is managerial risk minimised but also that those working from home are not left feeling isolated or exploited. To find out more go to 

Book a free consultation