Regulatory Issues

Crimson Crab can help you if your business is being investigated, cautioned or even prosecuted by regulators or other enforcement bodies in relation to your compliance with trading law.

Please get in touch now for some practical help and advice if you are in trouble with the ‘law’ or have the potential to be, for example, if you have had:

  • a customer complaint that you are not sure how to deal with
  • a visit from an enforcement agency such as Trading Standards or Environmental Health that didn’t go the way you expected it to and they are now threatening some kind of enforcement action
  • a communication from an enforcement agency requiring you to do or not do something

We give guidance on how to positively respond to regulatory actions and customer complaints.

We can manage direct interactions with the regulator on your behalf.

We can explain how consumer legislation affects your business identifying high-risk situations and strategies to minimise the risk.

If you are in this situation you need to take urgent action to minimise the impact on your business. Please get in touch and we will contact you as soon as possible.

If you are worried about fraud we can carry out independent discrete investigations which can also be used for the purposes of internal management issues.