“Mediation is an effective way of resolving disputes without the need (or expense) of going to court”

It involves an independent third party – a mediator – who helps both sides come to an agreement. Mediation is a flexible process that can be used to settle disputes in a whole range of situations but we focus on:

  • consumer disputes; and
  • contract disputes

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept.

Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties.

The focus of a mediation meeting is to reach a common-sense settlement agreeable to both parties in a case.

Mediation is a voluntary process and will only take place if both parties agree. It is a confidential process where the terms of discussion are not disclosed to any party outside the mediation hearing.

If parties are unable to reach an agreement, they can still go to court. Details about what went on at the mediation will not be disclosed or used at a court hearing as it operates under the “without prejudice” rule.

All parties share the cost of the mediation, which is £110 per session (or part of a session) lasting 3 hours, per party, a session generally is 9 am – 12 noon or 1 pm – 4 pm. Any venue costs are excluded as are travelling expenses over 20 miles.

We follow the European Code of Conduct for Mediators and operate under a signed mediation agreement.

Please don’t hesitate to get in touch if we can help with a dispute by way of Mediation…