Crimson Crab can assess your customers experience based on the RATER model and use mystery shopping techniques to get a hands on view of how customers are treated. We will look at:
- Reliability – your ability to provide the service you have promised consistently, accurately, and on time.
- Assurance – the knowledge, skills, and credibility of staff; and their ability to use this expertise to inspire trust and confidence.
- Tangibles – the physical evidence of the service you provide. For example the offices, equipment, employees, and the communication and marketing materials that you use.
- Empathy – the relationship between employees and customers.
- Responsiveness – your ability to provide a quick, high quality service to your customers.
- Desktop audits
- On site audits
- Mystery Shopping
Please get in touch if you would like us to contact you about this service.