Customer Experience

Crimson Crab can  assess your customers experience based on the RATER model and use mystery shopping techniques to get a hands on view of how customers are treated. We will look at:

  • Reliability – your ability to provide the service you have promised consistently, accurately, and on time.
  • Assurance – the knowledge, skills, and credibility of staff; and their ability to use this expertise to inspire trust and confidence.
  • Tangibles – the physical evidence of the service you provide. For example the offices, equipment, employees, and the communication and marketing materials that you use.
  • Empathy – the relationship between employees and customers.
  • Responsiveness – your ability to provide a quick, high quality service to your customers.

We offer:

  • Desktop audits
  • On site audits
  • Mystery Shopping

Please get in touch if you would like us to contact you about this service.