Customer Complaints

Crimson Crab can help you if you have received customer complaints and you do not know how to respond to satisfy the complainant, maintain your reputation and not infringe the law or risk being taken through the County Court. Here are ten top tips, and we can offer:

Guidance on your legal obligations and the complainant’s rights

Guidance on how to respond positively

How consumer legislation affects your business

A complete complaint management package including policy, procedures and complainant management

Please get in touch if you would like us to contact you about this service.