Welcome to the July edition of Crab Insight
What has been your biggest learning in recent weeks, and how will this change the way you present yourself to people?
Our word of the month for July is PROFILE, it’s all about how you will present yourself so as to stand out from the crowd in a digital-focused world?
Crimson Crab is on your side and ready to help you meet the challenges ahead.
Claudia Crab’s July Focus
“A website is a shop window to the world – it is also a great way to showcase breaches of the law”
If you have a website you need to make sure that you comply with the law in the following areas:
You should identify yourself correctly and give an address at which you can be contacted, there are specific requirements for a registered business, (e.g. Ltd, PLC, LLP).
Businesses have an obligation to make reasonable adjustments to help disabled individuals access their goods, facilities and services. The Equalities Act 2010 requires that websites are accessible to disabled people including Blind people. One way of meeting this responsibility is for website owners to comply with the WCAG 2.0 standard at Level AA the UK Governments recommended best practice for accessibility.
You need to make sure that you comply with the Data Protection laws (including the GDPR) for all contact forms and any personal data collection. You also need to make sure that you have an appropriate Cookies policy detailing the cookies used and their purpose (and for example use a pop-up or other means to obtain ‘consent’).
Provision of Services
If you provide any services on or offline you have to make sure you comply with the Provision of Service Regulations. They require service providers to make available contact details where information requests and complaints can be sent, together with other specified information. One way of complying is to include the required information on a web page and proactively provide the link to clients when discussing your services.
When using a website for e-commerce purposes then you still need to comply with the law that relates to a bricks and mortar outlet along with some special rules for an online business.
So there must be for example no unfair commercial practices and suitable control of sales of age-sensitive products (e.g. alcohol, tobacco, fireworks, knives, solvents, videos & games). If any products are sold to which safety legislation applies, for example, toys, bicycles, electrical goods the rules have to be followed, as they do when food of any type is sold.
The Consumer Contracts Regulations require that you provide certain information when selling online, and also require you to tell the customer about their right to cancel the purchase within 14 days (not 7 any more). Failure in this respect can mean that the customer can enjoy a much longer cancellation period (up to 12 months)!
You also have to be careful to comply with the requirements of Card Providers and you cannot make additional charges for using such payment methods.
There are also rules around the way that complaints are dealt with and the provision of access to Alternative Dispute Resolution and the European Commissions Online Dispute Resolution Platform.
Top tip – We can check out your website
The next online F2 Business Huddle is FREE
It’s on Friday 10 July 2020
12 noon to 2 pm
It is going to be the biggest F2 Business Huddle ever – so far
All the favourite features that you have come to know and love at the F2 Business Huddle – online
When you need a reliable and dependable expert click on the crab
We love to receive feedback and it really helps us to improve our services for everyone.
Until next month look after your reputation!!
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