Red Tape Busters Volume 8, Issue 11, `Customer Relationships’
Welcome to the August edition of Crab Insight
Claudia Crab’s August Focus
“For some, shopping is an art; for others, it’s a sport. It can be a vice and it can be a cause. Some love it. Some hate it. Rarely is someone indifferent.” Pamela Klaffke, newspaper and magazine journalist, novelist and photographer.
We all know the maxim ‘Caveat Emptor’ which is a Latin phrase that can be roughly translated into English as “let the buyer beware.” While the phrase is sometimes used as a proverb in English, it is also sometimes used in legal contracts as a type of disclaimer.
However, where the buyer is a consumer there are many legal constraints to applying this literally and more often than not, ‘Caveat Venditor’ (let the seller beware) is more accurate.
This cautions that the seller is responsible for any problem that the buyer might encounter with a service or product. In the case of business to consumer sales, this is pretty much the case anyway and any business implementing this will naturally provide a better level of customer service.
Our focus in August is to champion great customer relationships and reduce sales risks. If you need practical help please do take a look at our solutions:
The big question this month is:
How does your business respond to challenges with its customers?
Friday 10 September 2021
12 noon to 2 pm
We love to receive feedback and it really helps us to improve our services for everyone.
Until next month look after your reputation!!E: firstname.lastname@example.org | W: www.crimsoncrab.co.uk
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