Crab Insight August 2021

Red Tape Busters Volume 8, Issue 11, `Customer Relationships’

 

Welcome to the August edition of Crab Insight

Well, the summer holidays are upon us, but sadly the weather can’t seem to make up its mind to be kind. Due to the holiday season, we won’t be holding an Online F2 Business Huddle in August, but we’ll be back in September. 
 
Crimson Crab celebrates ten years in business this month, being incorporated on 15 August 2011.  Over the last ten years, we’ve helped loads of businesses with their compliance conundrums and data protection difficulties. We certainly look forward to helping more in the future.
 
So we very much hope to see you at the September Online F2 Business Huddle – in the meantime have a lovely summer.

 

Claudia Crab’s August Focus

Claudia the Crimson Crab icon

“Customer Relationships”

“For some, shopping is an art; for others, it’s a sport. It can be a vice and it can be a cause. Some love it. Some hate it. Rarely is someone indifferent.” Pamela Klaffke, newspaper and magazine journalist, novelist and photographer.

 

We all know the maxim ‘Caveat Emptor’ which is a Latin phrase that can be roughly translated into English as “let the buyer beware.” While the phrase is sometimes used as a proverb in English, it is also sometimes used in legal contracts as a type of disclaimer.

However, where the buyer is a consumer there are many legal constraints to applying this literally and more often than not, ‘Caveat Venditor’ (let the seller beware) is more accurate. 

This cautions that the seller is responsible for any problem that the buyer might encounter with a service or product. In the case of business to consumer sales, this is pretty much the case anyway and any business implementing this will naturally provide a better level of customer service.

Our focus in August is to champion great customer relationships and reduce sales risks. If you need practical help please do take a look at our solutions:

The big question this month is:

How does your business respond to challenges with its customers? 

Look out for our social media posts and our blog later in the month as we help you explore this in more detail.
 
Top tip – To understand your compliance obligations and responsibilities when dealing with customers or clients you need to know what you need to comply with our Business MOT can help with this

 


F2 Business Huddle Online

Friday 10 September 2021

12 noon to 2 pm

Get your ticket on Eventbrite


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Until next month look after your reputation!!

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