Crab Insight August 2020

Red Tape Busters Volume 7, Issue 11, Protect

Welcome to the August edition of Crab Insight

The positive relationships any business has with its clients will help it thrive and survive – but there are things you must do to protect the bond between you and your customers… That’s why PROTECT is our word of the month! Don’t forget Crimson Crab is always on your side, ready to help you rise to the challenge. Stay safe.

Claudia Crab’s August Focus

Claudia the Crimson Crab icon

“If you deal with consumers respect their rights and comply with the standards of trading.”

If you deal with retail sales and have consumers as your customer there are a plethora of rules and regulations that apply, including:

  • The Consumer Rights Act 2015
  • The Consumer Protection from Unfair Commercial Practices Regulations 2008 – control unfair practices and create criminal offences for traders that breach the regulations.
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • The Provision of Services Regulations 2009

The law covers:

What you sell:

  • Goods
  • Digital content
  • Services

Where you sell it:

  • On-premises sales
  • Off-premises sales
  • Sales made at a distance

How you sell it:

  • Consumer contracts
  • Good practice
  • Pricing and payment

Other key areas to consider:

  • Underage sales
  • Food & Drink
  • Product Safety
  • Animals & Agricultural Products
  • Weights & Measures

Whatever you do you need to respect consumers rights and comply with certain minimum standards of trading.

To fail to do this can lead to serious consequences including being prosecuted by a regulator such as Trading Standards or Environmental Health.

Top tip – A great starting point to find out where you are, is our Business MOT


F2 Business Huddle Online

The next FREE

F2 Business Huddle online

is on

Friday 14 August 2020

12 noon to 2 pm

It’s going to be the biggest ever

F2 Business Huddle

– so far

All the favourite features that you have come to know and love at the F2 Business Huddle – online


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Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

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