6. You’re chatting with a colleague who wants an e-commerce website. You met a web designer at a recent networking event and you remember they said: “if you know of anyone who wants a website building please recommend me.” What would you do and why?
7. A client sends you a very long and detailed email explaining precisely why they are dissatisfied with your service. The complaint is not justified. What would you do and would it make any difference if the complaint was from an individual using your services privately for non-business purposes?