I own a franchise so I'm assuming that I don't need to worry about compliance and any changes in legislation, am I right?

With respect to certain laws for example data protection and consumer protection, you will have a duty to ensure your compliance. Of course you can rely on the franchise holder to do this for you, however you will still be expected to take reasonable precautions and exercise all due diligence to prevent an offence taking place.

So it would be wise to find out what laws you need to comply with and make sure that the processes offer a route to adequate compliance. To a certain extent it also depends on the terms of the franchise agreement, and some franchisers will exclude all liability, so it is really important to scrutinise the franchise agreement before signing it, to ascertain the extent of your risk exposure.

 

Do you use testimonials?

The UK’s consumer protection and competition authority, the CMA, is going to look at the way businesses use online reviews and endorsements after concerns were raised about their “trustworthiness” and “impartiality”.

It will include those on web blogs, video blogs, social media, specialist review sites, trusted trader sites, retail platforms, and retailers’ own websites.

The roles that media companies, online reputation managers and search engine optimisers play in helping businesses to promote their products/services and manage their reputations in relation to these sites, will be included.

A spokesperson said “While the growth in the use of online reviews and endorsements has the potential to empower consumers to make more informed purchasing decisions, businesses can benefit too. Recommendations from reviews or bloggers can pull in new customers, feedback from consumers can help suppliers to improve customer services, and blogs and social media provide new opportunities to advertise and promote products and services. Conversely, false or misleading reviews or endorsements have the potential to mislead consumers and harm businesses.”

Do you need an anti bribery policy?

It is illegal to offer, promise, give, request, agree, receive or accept bribes. The purpose of an anti-bribery policy is to protect your business. You should have one if there is a risk that someone who works for you or on your behalf might be exposed to bribery.

Need some help?

How do your Reputation Advocates fit with the principles of networking?

We meet some really great businesses through different types of networking and we are always happy to link up businesses where we see a synergy.

Reputation Advocates on the other hand have completed a Crimson Crab Business MOT and have a contractual obligation with us to work to our Ethical Trading Policy and comply with our Code of Conduct.

This means that we know they have a great approach to business which reflects the core principles that Crimson Crab stands for.

In addition we are confident that they put their clients at the heart of everything they do to provide the best possible service, and will rectify things quickly if they do go wrong.

When someone asks us if we know a good service provider we are always confident in introducing them to one of our Reputation Advocates.