It’s time for positive change: A joint statement by Wendy and Robert Briggs

We are approaching a season of our lives that will provide us with ample opportunity to reflect on an amazing ten years of Crimson Crab.

It’s time for us to retire… but Crimson Crab is still going places!

Words cannot express the journey we have been through, since launching the company on 15 August 2011, but we leave with our heads held high with the knowledge we’ve supported thousands of people with doing business ethically, legally, and responsibly.

When Wendy set up the company, we welcomed Trading Standards South East Ltd as our first client. This led to an impressive portfolio whereby others wanted to take advantage of the services we provide.

The year 2012 saw Rob join as Compliance Director, and Wendy became the Managing Director of the business.

People started talking about us – and how Crimson Crab are the experts to support with all-things business compliance. It was an exciting season for the business.

 

So, it was time to invest in building a brand, which was when Claudia Crab was designed by the talented Ric Robinson.

 

 

 

 

A few years later, in 2015, it was time to update our logo and branding, so we could appeal to even more businesses. This was completed by Graham Martin, from Red Pixel Creative, and remains the logo you see today.

 

 

The first Crab Insight was published in October 2013 – it was all about updates on changes in the law that affect business owners. There are some avid subscribers who have read every one of the updates since.

We launched the Reputation Advocates early on in our journey. It was always our desire to engage with businesses to align with our values of ethical, legal and responsible trading, and by being a Reputation Advocate a business owner demonstrates that they operate to a certain level when doing business and allow Crimson Crab to carry out a level of diligence on them. Also if anything went wrong, we’d step in to help. Accredited Crimson Crab Reputation Advocate LogoIt has been truly humbling to work with companies from across different industries. We’ve supported local authorities, charities, volunteers, hotels, small traders, solicitors, solopreneurs, start-ups, sailing schools, public schools, health and care providers, and many more.

Many of these companies took advantage of our Business MOT, one of the first services we developed and still popular today.

And for those companies, the F2 Business Huddle – which launched in March 2016 – has provided a superb opportunity to keep companies connected both in-person and, most recently, online.

For us, there have been huge lessons learnt. Yes, they came during the good times, but more often than not the best learning experiences were during the not-quite-so good moments, but this has played a major part in making us who we are today.

So, what of those lessons:

Don’t put all your eggs in one basket. Always maintain multiple income streams and look to developing new ones at every opportunity.

Be sure to collaborate with others. Be open to appropriate opportunities, build fresh and exciting ideas, and continually add value (in different ways) to both clients and prospective clients.

Get an agreement settled and in writing. Verbal agreements are never okay, as written agreements cannot be misconstrued. Have everything you agree set out in writing to avoid heartache if anything should go wrong.

Always, without fail, do yearly business planning, set targets, and measure against them. It takes time to do this, but it’s incredibly rewarding, especially when you track your achievements.

Think about your long-term five-to-10-year goals – and move towards them relentlessly with a laser focus. Don’t let anything get in your way. We’ve learnt to understand exactly what we want, and we’ve got to where we desired to be, in good time.

It wouldn’t be right to close this chapter of our lives without shining the spotlight on some key people who have been absolutely brilliant throughout our Crimson Crab journey.

Some have been with us since the beginning, while others have only been a real delight in recent years, but nonetheless, they are people we both are grateful to have in our lives.

Malcolm Ward. He gave us intensive support when we started Crimson Crab. Malcolm taught us about the foundations of business building allowing us to continue to construct and grow Crimson Crab.

John Simmons. John is a man of integrity, honesty and compassion, at the moment he is on the National Three Peaks Challenge raising money for The Rowans Hospice.

Jo Burfitt. Whilst living her own busy life with JMB Virtual Assistant, Jo has been continuous in helping us in many different ways. She’s good fun, too.

CJ Driscoll Chartered Accountants. Chis Driscoll himself was a great help when we started. Colin, Simon and Lorraine continue this tradition of supporting the business with accountancy.

Chris Jay, Jo Brooks, Jo Burfitt, Sam Poole and Will Chalmers. For helping us raise an impressive £439 for our NHS Hero’s during the lockdown, with our Great Virtual Quiz events. Sam has also supported us with some of the social media publicity for these events and continues to support Crimson Crab marketing with themes, word of the month, “question of the month”, and more.

There are many many people we appreciate here’s our shoutout to a few of them:

Steven Ashfar, Andreas Nest, Peter Clarke, Steve Thomson, Nikki Forster, Gethin Jones, Kelvin Uchemefune, Guy Woodcock at EL Direct, Guy Robinson, Ricki Scott, Roy Goring and Gayle Tong. All of whom have helped and inspired us in ways that they may not even realise. All people, dear to our hearts.

There’s plenty more new and exciting things happening within the business, such as our Reputation Academy online training courses, so we’d welcome you to explore them for yourself.

But, now, it’s time for us to enjoy retirement and spend time exploring the outdoors and making memories with our family and friends.

We leave Crimson Crab in the capable hands of Dave Lowe – we welcome him as a Director of Crimson Crab, with specialist knowledge in data protection, and this marks the start of the next chapter in Crimson Crab’s incredible journey.

We’re not disappearing, you’ll still see us about! But, as we will never ever stop saying, thanks for everything and until next time look after your reputation.

Crab Insight July 2021

Red Tape Busters Volume 8, Issue 10, `Website Compliance’

 

CRIMSON CRABS TENTH ANNIVERSARY EDITION

 

Welcome to the July edition of Crab Insight

“There’s an old African proverb that says “If you want to go quickly, go alone. If you want to go far, go together.” “ Al Gore

The first of August is the tenth anniversary of Crimson Crab’s formation as a limited company. We are delighted to be celebrating a decade in business. We’ve had some ups and downs over the years and we most certainly would not be celebrating if it were not for the support we have enjoyed from our customers and clients, the Reputation Advocates, our suppliers, and our friends. We have made some great friendships through Crimson Crab and as we say about the F2 Business Huddle “there are no strangers here; only friends you haven’t met yet”. So as Crimson Crab moves into its second-decade lookout for some exciting announcements about the future. In the meantime look after your reputation.   If as a business owner you need assistance getting back on top this month especially with Covid Secure Workplaces please take a look at:

Grounded Safety

Our focus in July is website compliance. Data Protection forms a pivotal part of website compliance and if you need help please do take a look at our solutions:

 

For fuss-free HR Management you can’t go wrong with:

 

 

 

Claudia Crab’s July Focus

Claudia the Crimson Crab icon

“Website Compliance”

“Your website is the shop window to your business and the world can look in. So too can the regulators.” Robert Briggs DTS compliance specialist.

There are certain things that all websites need to take into account to be legally compliant:

  • Data protection – dealing with all personal data collected, think contact forms, registrations etc.
  • Cookies – telling users about cookies used and their purpose and obtaining informed consent
  • Disclosure – letting people know who they are dealing with without hiding behind a business or trading name and for registered businesses full disclosure
  • Disability discrimination – disabled people including Blind people must not be discriminated against. Businesses must make reasonable adjustments to help disabled individuals access their goods, facilities and services which will mean making their website accessible.

There are additional requirements for online sales to consumers or end-users – (retail):

  • General trading legislation – for example, no unfair commercial practices, rules about the sales of age-sensitive products (e.g. alcohol, knives, solvents, videos & games), sales of products to which safety legislation applies, rules around food businesses, etc 
  • Consumer Contracts Regulations – the regulations specify the way that cooling-off periods for online sales are given and detail requirements about the provision of information. 
  • Card payments – there is a prohibition of additional charges for using such payment methods. 
  • Complaints – there are rules set out by the Consumer Rights Act around the way that complaints are dealt with and the provision of Alternative Dispute Resolution (ADR) and access to the European Commission’s Online Dispute Resolution Platform. 

Although not a legal requirement there are some things that we would strongly recommend are included on a website:

  • Terms of website use – Protect your website and its users with clear and fair website terms and conditions, governing the use of the website and setting out the legal rights and obligations between the owner and users. Key issues such as acceptable use, privacy, registration and passwords, intellectual property, links to other sites, termination and disclaimers of responsibility should be included.
  • Copyright – make sure there is a notice (using the name of the legal entity, not the business/trading name) to protect your intellectual property. It won’t stop unscrupulous people from stealing your IP but it will make it easier to do something about it.  Don’t forget to respect others’ intellectual property or serious consequences may result.
  • Provision of Services – The regulations say that if you are providing services (on or offline) the disclosure of certain specified information is required. A website is an ideal place for this information. 

So our big question this month is:

How do I know if my company’s website is legally compliant? 

Look out for our social media posts and our blog later in the month as we endeavour to answer this. Also our Website MOT may help
 

 

Top tip – To understand your compliance obligations and responsibilities you need to know what you need to comply with our Business MOT can help with this

 


F2 Business Huddle Online

We’re taking a break in August but the F2 Business Huddle Online will be back on Friday 10 September 2021

12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


This months featured Reputation Advocate

 

Data Wizard Admin logo

 

Good admin is vital…and that’s what Datawizardadmin delivers!

 

 

 


 
Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight March 2021

Red Tape Busters Volume 8, Issue 06, `Regulatory Regimes’

 

Welcome to the March edition of Crab Insight

So the evenings are drawing out and the clocks spring forward soon. Spring is definitely in the air with crocuses and daffodils in bloom.

Despite this, our focus at Crimson Crab HQ is on regulatory regimes, as they affect all businesses to varying degrees.

HR management, data protection and health and safety management can be problematical so please do take a look at some of our solutions:

 
 
 

Claudia Crab’s March Focus

Claudia the Crimson Crab icon

Regulatory Regimes

“Many people who try to do big bold things in the world find out it’s not about the money or the technology: It’s about the regulatory hurdles that will try and stop you.“ – Peter Diamandis, US Businessman founder and chairman of the X Prize Foundation

There are a vast array of regulators in the UK many of whom have varying impacts on business depending on the industry, from the Care Quality Commission and the Law Society to the Charity Commission and Ofqual.

However, there is a significant number such as the Information Commissioners Office (ICO), the Advertising Standards Authority (ASA) and the Competition and Markets Authority (CMA) which are universal. 

The regulators’ purpose is to ensure there is a level playing field and protect the weaker party in any transaction (which is usually the client or customer).

If a regulator has cause to investigate a business, they will try to demonstrate insufficient control over business processes and procedures.

It makes sense to be in a position to show that you have done everything possible to comply and that you carry out checks to make sure that your procedures work.

That way the regulator will be more likely to help resolve compliance failures, rather than take enforcement action which can prove costly for a business and damaging to its reputation.

This follows Crimson Crabs strapline:

Ethical  |  legal  |  Responsible

How are you following all the rules and regulations that affect your business? 

Look out for our social media posts and our blog later in the month as we will hopefully be able to flesh out your thinking.

Top tip – A great starting point is to understand the regulatory regimes that apply to your business and our Business MOT can help


F2 Business Huddle Online

Friday 12 March 2021

12 noon to 2 pm

WE ARE LIMITED TO 100 PLACES

FOUR PLACES ARE LEFT

TO AVOID DISSAPOINTMENT 

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


 
Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight December 2020

Red Tape Busters Volume 8, Issue 03, RESILIENCE

Welcome to the December edition of Crab Insight

As we approach the winter solstice on 21 December 2020, the shortest day of the year, with the least amount of daylight and the first day of winter (astronomically), we reflect on what has been a strange and difficult year.

December is the twelfth and last month in the modern-day Gregorian calendar. Back in Roman times, the calendar only had ten months and began with March. Hence, “December” comes from the Latin word decem, meaning “ten.”

The winter period was not even assigned months because it was not an active time for military, agriculture, or civil life. In some businesses, the same is true now and things can be a bit slow coming up to Christmas making it a great time to get in some business planning, so that is our focus for this month.  

Claudia Crab’s December Focus

Claudia the Crimson Crab icon

Business Planning.

Resilience is working together when you’re miles apart. Which takes planning and preparation.

Robert Briggs – Compliance Director Crimson Crab Ltd

Bring everything together in a succinct business plan for your best year ever in 2021.

  • Think about what your customer wants to achieve and what is their challenge in achieving this.
  • What do you offer to reduce their challenge?
  • Think about who your ideal customer is.
  • Describe what makes your businesses unique in terms of values, your unique selling point (USP).

As a result of this thought process, what are your strategic goals for the next 3-5 years?  A strategic goal is your long-term, “big picture” objective for your business, which helps improve the way the business operates.

And crucially what must be done now (in the next 1-3 months) to achieve the strategic goals? These short-term goals are tactics that address current problems or challenges, they simply improve or fix what the company is already doing.

If you want a copy of our one-page business plan, please write a review for us on Google and send us an email telling us what your major challenge is.

Top tip – A great starting point for any business planning exercise, is our Business MOT
 

F2 Business Huddle Online

 

Friday 11 December 2020

12 noon to 2 pm

It’s going to be the biggest ever

F2 Business Huddle

and in November there were

seventy Huddlers

 


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo

New Reputation Advocates

Mediator Network logo

We are here to help mediation thrive.

Find out more

Renewing Reputation Advocates

Profile Training logo

Coaching and mentoring – because life is more enjoyable when you have a plan.

Find out more


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2020 Crimson Crab Ltd, all rights reserved.

 

Crab Insight October 2020

Red Tape Busters Volume 8, Issue 01, Reassurance

Welcome to the October edition of Crab Insight

Our word of the month for October is Value. As we focus on HR management throughout this month, we believe having a team who know and feel appreciated can have a huge positive impact in many areas of your company. So make sure you show your staff that you value their work.

Claudia Crab’s October Focus

Claudia the Crimson Crab icon
“If you are taken to a Tribunal and don’t have policies in place to cover such things as grievances and disciplinary matters – it’s too late and all you can do is damage limitation.” Robert Briggs – Compliance Director Crimson Crab

Make sure you deal with your greatest asset, the people who work for you, through appropriate Human Resources policies and procedures. Our sister organisation HR Wise provides a suite of documents which create a framework to facilitate good management including:

  • an employment contract (statement of particulars)
  • a staff handbook with a full set of procedures
  • access to an email support line

 

Top tip – Visit the HR Wise website for more information

 

F2 Business Huddle Online

The next FREE

F2 Business Huddle online

is on

Friday 13 November 2020

12 noon to 2 pm

Get your ticket on Eventbrite

Reputation Advocates

 

When you need a reliable and dependable expert click on the crab

Accredited Crimson Crab Reputation Advocate Logo

Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2020 Crimson Crab Ltd, all rights reserved.

Crab Insight September 2020

Red Tape Busters Volume 7, Issue 12, Reassurance

Welcome to the September edition of Crab Insight

Our focus this month is on outsourcing. The business practice of engaging an external party to perform services or create goods that traditionally were done in-house by the company’s own employees. 

For example, a business may take the decision to outsource bookkeeping duties or the functions of human resource departments, such as payroll or recruitment, or health and safety activities as doing so may be more cost-effective than retaining an in-house specialist for each area or for a business owner trying to become an expert in each.

When used properly, outsourcing is an effective strategy to reduce expenses, and can even provide a business with a competitive advantage over rivals.

Whatever your outsourcing strategy you need to make sure that the company carrying out the work you require will not present additional risks to your business.

Claudia Crab’s September Focus

Claudia the Crimson Crab icon

To make sure you do everything possible not to get let down by someone else, do your diligence before selecting an outsourcing partner.

Robert Briggs – Compliance Director Crimson Crab

Outsourcing can be used to reduce labour costs, together with the cost of overheads, equipment, and technology.

Skill and knowledge gaps can be filled using third party experts.

Outsourcing may also be used to focus on the core aspects of the business, trusting the less critical operations to outside organisations.

On the downside, communication with the outside provider can be hard, and security threats can escalate when multiple parties access sensitive and personal data.

 

Top tip – A great starting point to find out where you are, is our Business MOT

 

F2 Business Huddle Online

The next FREE

F2 Business Huddle online

is on

Friday 9 October 2020

12 noon to 2 pm

It’s going to be the biggest ever

F2 Business Huddle

so far

All the favourite features that you have come to know and love at the F2 Business Huddle – online


Reputation Advocates

When you need a reliable and dependable expert click on the crab

Accredited Crimson Crab Reputation Advocate Logo
Feedback

We love to receive feedback and it really helps us to improve our services for everyone.


Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2020 Crimson Crab Ltd, all rights reserved.

Crab Insight August 2020

Red Tape Busters Volume 7, Issue 11, Protect

Welcome to the August edition of Crab Insight

The positive relationships any business has with its clients will help it thrive and survive – but there are things you must do to protect the bond between you and your customers… That’s why PROTECT is our word of the month! Don’t forget Crimson Crab is always on your side, ready to help you rise to the challenge. Stay safe.

Claudia Crab’s August Focus

Claudia the Crimson Crab icon

“If you deal with consumers respect their rights and comply with the standards of trading.”

If you deal with retail sales and have consumers as your customer there are a plethora of rules and regulations that apply, including:

  • The Consumer Rights Act 2015
  • The Consumer Protection from Unfair Commercial Practices Regulations 2008 – control unfair practices and create criminal offences for traders that breach the regulations.
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • The Provision of Services Regulations 2009

The law covers:

What you sell:

  • Goods
  • Digital content
  • Services

Where you sell it:

  • On-premises sales
  • Off-premises sales
  • Sales made at a distance

How you sell it:

  • Consumer contracts
  • Good practice
  • Pricing and payment

Other key areas to consider:

  • Underage sales
  • Food & Drink
  • Product Safety
  • Animals & Agricultural Products
  • Weights & Measures

Whatever you do you need to respect consumers rights and comply with certain minimum standards of trading.

To fail to do this can lead to serious consequences including being prosecuted by a regulator such as Trading Standards or Environmental Health.

Top tip – A great starting point to find out where you are, is our Business MOT


F2 Business Huddle Online

The next FREE

F2 Business Huddle online

is on

Friday 14 August 2020

12 noon to 2 pm

It’s going to be the biggest ever

F2 Business Huddle

– so far

All the favourite features that you have come to know and love at the F2 Business Huddle – online


Reputation Advocates

When you need a reliable and dependable expert click on the crab

Accredited Crimson Crab Reputation Advocate Logo
Feedback

We love to receive feedback and it really helps us to improve our services for everyone.


Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2020 Crimson Crab Ltd, all rights reserved.

Crab Insight July 2020

Red Tape Busters Volume 7, Issue 10, Profile

Welcome to the July edition of Crab Insight

What has been your biggest learning in recent weeks, and how will this change the way you present yourself to people?

Our word of the month for July is PROFILE, it’s all about how you will present yourself so as to stand out from the crowd in a digital-focused world?

Crimson Crab is on your side and ready to help you meet the challenges ahead.

Stay safe.

Claudia Crab’s July Focus

Claudia the Crimson Crab icon

“A website is a shop window to the world – it is also a great way to showcase breaches of the law”

If you have a website you need to make sure that you comply with the law in the following areas:

Disclosure

You should identify yourself correctly and give an address at which you can be contacted, there are specific requirements for a registered business, (e.g. Ltd, PLC, LLP).

Copyright

It’s imperative that you protect your copyright effectively and make sure that you do not breach other peoples copyright. It makes sense to also have a document setting out the terms of use of the website.

Disability Discrimination

Businesses have an obligation to make reasonable adjustments to help disabled individuals access their goods, facilities and services. The Equalities Act 2010 requires that websites are accessible to disabled people including Blind people. One way of meeting this responsibility is for website owners to comply with the WCAG 2.0 standard at Level AA the UK Governments recommended best practice for accessibility. 

Data Protection

You need to make sure that you comply with the Data Protection laws (including the GDPR) for all contact forms and any personal data collection. You also need to make sure that you have an appropriate Cookies policy detailing the cookies used and their purpose (and for example use a pop-up or other means to obtain ‘consent’).

Provision of Services

If you provide any services on or offline you have to make sure you comply with the Provision of Service Regulations. They require service providers to make available contact details where information requests and complaints can be sent, together with other specified information.  One way of complying is to include the required information on a web page and proactively provide the link to clients when discussing your services.

E-commerce

When using a website for e-commerce purposes then you still need to comply with the law that relates to a bricks and mortar outlet along with some special rules for an online business.

So there must be for example no unfair commercial practices and suitable control of sales of age-sensitive products (e.g. alcohol, tobacco, fireworks, knives, solvents, videos & games). If any products are sold to which safety legislation applies, for example, toys, bicycles, electrical goods the rules have to be followed, as they do when food of any type is sold. 

The Consumer Contracts Regulations require that you provide certain information when selling online, and also require you to tell the customer about their right to cancel the purchase within 14 days (not 7 any more). Failure in this respect can mean that the customer can enjoy a much longer cancellation period (up to 12 months)!

You also have to be careful to comply with the requirements of Card Providers and you cannot make additional charges for using such payment methods.

There are also rules around the way that complaints are dealt with and the provision of access to Alternative Dispute Resolution and the European Commissions Online Dispute Resolution Platform.

Top tip – We can check out your website


F2 Business Huddle Online

The next online F2 Business Huddle is FREE

It’s on Friday 10 July 2020

12 noon to 2 pm

It is going to be the biggest F2 Business Huddle ever – so far

All the favourite features that you have come to know and love at the F2 Business Huddle – online


Reputation Advocates

When you need a reliable and dependable expert click on the crab

Accredited Crimson Crab Reputation Advocate Logo

Feedback

We love to receive feedback and it really helps us to improve our services for everyone.


Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2020 Crimson Crab Ltd, all rights reserved.

Data Protection Essentials

Here are 23 questions that you really should know the answers to:

  1. Do you understand what data flows through your business and record:
    • what personal data you hold,
    • where it came from,
    • who you share it with and
    • what you do with it?
  1. Have you recorded at least one of the six legal reasons for processing the data?
    • If you use consent
      • it is good consent,
      • Do you record how it has been given; and
      • Do you record and manage ongoing consent?
    • If you are relying on legitimate interests
      • Have you done the three-part test, and
      • Can you demonstrate that you have fully considered and protected individual’s rights and interests?
  1. Are you are currently registered with the Information Commissioner’s Office?
  1. Do you provide privacy information to individuals, e.g. clients, customers, employees and suppliers?
  1. Can you deal with a Subject Access Request i.e. requests from people to access their personal data within one month?
  1. Do you make sure that the personal data you hold remains accurate and up to date?
  1. Do you securely dispose of personal data that is no longer required or where an individual has asked you to erase it?
  1. Do you know what to do when someone asks you to restrict the processing of their personal data?
  1. Can someone move, copy or transfer their personal data from your system to another safely?
  1. Can you deal with an individual’s objection to the processing of their personal data?
  1. Do you know if you carry out automated decision making and if so, do you have procedures in place to deal with the requirements?
  1. Do you have a data protection policy, and demonstrate your compliance with it?
  1. Do you regularly review the effectiveness of your data handling and security controls?
  1. Do you provide data protection awareness training for all staff?
  1. If you have third parties that process your personal data, do you have a written contract with them which meets the legal requirements?
  1. Do you know the information risks you have and their business impact so that you can manage them in a structured way?
  1. Have you have implemented technical measures and policy to integrate data protection into your data processing?
  1. Do you understand when you must conduct a Data Protection Impact Assessment?
  1. Have you nominated a data protection lead, or a Data Protection Officer if you are required or prefer to? Note this role can be outsourced)?
    • If you have a Data Protection Officer have you notified the Information Commissioner’s Office?
  1. Do you champion a positive culture of data protection compliance in your business?
  1. Do you have an information security policy supported by suitable security measures?
  1. Do you record all personal data breaches no matter how trivial?
    • Can you manage and resolve them?
    • Do you know which must be reported to the Information Commissioner’s Office
    • Do you know which must be reported to the data subject?
  1. Do you know what must be done if any personal data processed by others on your behalf is transferred outside the European Economic Area?

If you don’t know the answers you really had better find out – we can help – take a look at our data protection solutions.

Crab Insight June 2020

Red Tape Busters Volume 7, Issue 09, Restoration

Welcome to the June edition of Crab Insight

Love your business – we do! As companies across the UK prepare for the ‘new normal’ we’ve just made our word of the month ‘Restoration’.

How are you going to restore your services while also taking account of and adapting to what was for most very difficult times?

Remember we are here for you, to help you meet the challenges ahead.

Stay safe.

Claudia Crab’s June Focus

Claudia the Crimson Crab icon

Personal Data Processing

“When it comes to data protection, small businesses tend to be less well prepared. They have less to invest in getting it right. They don’t have compliance teams or data protection officers. But small organisations often process a lot of personal data, and the reputation and liability risks are just as real.”

Elizabeth Denham, Information Commissioner

The Information Commissioner is the UK regulator for data protection and can impose substantial penalties for infringements. Data subjects also have a right to claim compensation if a company has caused the damage by a breach of the rules.

When you collect data you need to be transparent about why you are collecting it and how you will use it. This should be set out in an easy to find (and read) privacy notice or policy.

Where you share data with anyone else you need to make it clear with whom you are sharing it and why.

There are specific requirements and guidance if you outsource your data handling to a third party data processor. You must carry out suitable diligence and have written agreements in place which cover defined points.

If you use CCTV, cloud computing, cookies or engage in direct marketing, to name but a few, there is also specific guidance which must be followed.

Our top tip is if you process personal data, make sure you pay the data protection fee and give the correct privacy information to people, don’t forget employees and suppliers as well as customers and clients.


F2 Business Huddle Online

Location: Your Workstation

The next online F2 Business Huddle is FREE

It’s on Friday 12 June 2020

12 noon to 2 pm

It is going to be the biggest F2 Business Huddle ever – so far

All the favourite features that you have come to know and love at the F2 Business Huddle – online


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Until next month look after your reputation!!

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