Crab Insight – February 2022

Red Tape Busters Volume 9, Issue 05, `A culture of accountability’

 

Welcome to the February edition of Crab Insight

Most owners and directors of an organisation – and many managers too – will have a sense of their general responsibilities (everybody knows that they’re set out in the Companies Act 2006, right?) but does responsibility for things extend to accountability for them and, just as importantly, is it clearly understood and communicated to all stakeholders with whom the buck stops?
 
Accountability that’s documented in an organisation is important because it provides clarity. This transparency about responsibility allows a positive accountability culture to be set and developed.
 

Claudia Crab’s February Focus

Claudia the Crimson Crab icon

“Accountability is a key business requirement”

“Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have.” — Pat Summitt, Olympian, coach and member of the International Basketball Federation Hall of Fame.

As in sport, so frequently in business.

Start ups and smaller businesses are usually able to keep on top of their duties and responsibilities because of the scale of their operations. Most activities will be shared between a small number of people or sometimes, for example in tax and money matters, delegated to trusted professionals in third party organisations. But as success grows, the numbers expand and the complexity of operations increase, if governance structures, systems and processes are not put in place then the risk of key activities not taking place also grows.

Designating and articulating who is accountable for what provides the space for the whole organisation to take confidence from knowing that key operations are in the hands of named individuals. For the individuals themselves, accountability frequently leads to learning and development and then to ownership, which in turn fosters an accountability culture. Ownership and responsibility are key planks in building and keeping a successful business and those in charge of successful organisations recognise, embrace and reward it.

 

Who is accountable for what in my business?

 

 

Top tip: Understanding your organisations key responsibilities is the first step towards developing a culture where people take pride in being accountable for their actions.

 


F2 Business Huddle Online

Friday 14 January 2022, 12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2022 Crimson Crab Ltd, all rights reserved.

Crab Insight – January 2022

Red Tape Busters Volume 9, Issue 04, `The Triple Bottom Line’

 

Welcome to the January edition of Crab Insight

The measurement of a company’s value is so much more than just profit and loss.  Businesses who might be considered industry leaders – for example BTShell and Virgin – have been steadily supplementing their annual financial assessments with reports on their environmental and social impacts, creating a so-called ‘Triple Bottom Line’.  Along with highlighting wider governance matters (collectively these are known as Environmental, Social and Governance or, simply, ESG) those at the top of business recognise that using the organisation to do right – as well as make money – is actually good for business.
 

Claudia Crab’s January Focus

Claudia the Crimson Crab icon

“ESG: Environmental, Social, Governance”

“Sustainability is no longer about doing less harm. It’s about doing more good.” — Jochen Zeitz, President and CEO of Harley-Davidson.

The concept of sustainability in business has been around for many years but things like the COP26 climate conference have given it rocket boosters. Historically, short-termism has driven commercial decision-making, putting financial profit above all other considerations, but even the briefest of pauses to consider a longer-term view will quickly bring about a more considered and holistic approach to doing business.

Incorporating environmental and social considerations into the heart of a commercial operation may appear at first to be counter-intuitive and self-defeating but what, for example, could be a bigger threat to an organisation’s income than the effects of climate change? Similarly, assuring the wellbeing of your staff, not to mention not meeting your customers’ ethical expectations, aren’t optional fripperies because if they’re done incorrectly they’ll have a negative impact on your financial bottom line (through increased expenditure on high staff turnover or lower income from a diminishing customer base).

ESG and sustainability for many businesses will not be a radical departure and, indeed, many may have been embracing aspects of it without knowing of the concept. Covid 19 and the climate emergency however have changed things up – look at the increase in electric vehicle sales and the numbers of people wanting to work in ways that provide a better work / life balance – and we can see that in order to stay in business we’ll need to demonstrate that we’re taking account of what people expect of those to whom they give their money.

Our question of the month for January is

What does sustainability mean to my business?

 

 

Top tip: Business sustainability is about investment not expense –  small changes can make a big difference to the way that your business is perceived.

 


F2 Business Huddle Online

Friday 14 January 2022, 12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight – December 2021

Red Tape Busters Volume 9, Issue 03, `Cash is the lifeblood of your business’

 

Welcome to the December edition of Crab Insight

At the height of the pandemic most of the businesses that were still operating had to do so with reduced amounts of cash circulating. An absence of cash in your bank account can make paying your own invoices tricky, which is why maintaining a steady stream of cash is a reputational matter. We’ll be talking about how to keep the cash flowing at our Online F2 Business Huddle is on Friday 12 November.
 

Claudia Crab’s December Focus

Claudia the Crimson Crab icon

“Keeping the cash flowing”

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction, and cash flow.” Jack Welch, Former General Electric CEO, author and chemical engineer

Keeping the cashflow going is like building a house: start with the foundations and work upwards.

Whilst the knowledge that you have the overhead protection of pursuing your case through the courts may give you some comfort if your client doesn’t pay, if you haven’t done the groundwork beforehand then making your case to a judge will be much more difficult if push comes to shove. Putting in place a few basics – Terms and Conditions, Statements of Work and checking out your prospective client’s creditworthiness – every time you engage a new client will allow you to present a stronger case if a debt ends up in court. More than this, a professional and systematic approach to will also enhance your reputation as you’re demonstrating that you’re someone who is serious about they way that they do business.

The big question this month is:

What does my approach to cashflow say about the way I do business?

 

 

Top tip: introducing systems, process and checks to reduce the risks of non-payment is a prudent investment.

 


F2 Business Huddle Online

Friday 10 December 2021

12 noon to 2 pm Future F2 Business Huddle dates for your diary Friday 10 December 2021

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

November 2021 Crab Insight

Red Tape Busters Volume 9, Issue 02, `Dealing with complaints’

 

Welcome to the November edition of Crab Insight

With the pre-Christmas rush coming up, might the increase in trade for you business also mean that there will be more complaints? We’ll be talking about how to handle them at our Online F2 Business Huddle is on Friday 12 November. 
 
 

Claudia Crab’s November Focus

Claudia the Crimson Crab icon

“Dealing with complaints”

“Thank your customer for complaining and mean it. Most will never bother to complain, they’ll just walk away.” – Marilyn Suttle (CVP-CEO, Suttle Enterprises LLC)

Put in place policies to deal with cancellations, returns and complaints before they happen, then you won’t be side tracked or have to firefight things when they do happen.

You need to know when a purchaser has cancellation rights and provide the necessary information and correct documentation at the right time.  This is particularly the case when the purchaser is a ‘consumer’ as they have clear rights and there are legal sanctions if you get it wrong.

Your guarantee or returns policy should meet legal requirements and you should make sure that it’s not open to abuse.

Your policy, procedures and process for dealing with complaints should support your long-term business goals and, most importantly, provide for continuous business improvement.

You can find out more information about these and other solutions Crimson Crab can help with by following the link below.

 

Top tip – Understanding your compliance obligations and responsibilities when dealing with complaints is crucial, our Business MOT can help

 


F2 Business Huddle Online

Friday 12 November 2021

12 noon to 2 pm Future F2 Business Huddle dates for your diary Friday 10 December 2021

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight October 2021

Red Tape Busters Volume 9, Issue 01, `HR Management’

 

Welcome to the October edition of Crab Insight

Now we are into October and the nights are drawing in.
 
The next Online F2 Business Huddle is in November, Friday 12 to be precise. 
 
 

Claudia Crab’s October Focus

Claudia the Crimson Crab icon

“HR Management”

“Train people well enough so they can leave. Treat them well enough so they don’t want to.” – Sir Richard Branson

Pretty much everyone involved in the Human Resources profession has come across this HR quote.   The onboarding process is central to providing a good first impression to a new employee, and cultivating their engagement with their work. However, it is imperative to nurture your greatest asset through appropriate policies and procedures that look to engage and retain employees for extended periods; such as Succession Planning for career pathing and Training and Development Programs that support professional growth.  Key aims

  • A strategic and coherent approach to the management of your people
  • Integrate the management of people with core management activities
  • Move towards a lither organisation with a flexible workforce whose talents are nurtured and developed further to enable them to make contributions to the achievement of a competitive advantage

If you are taken to a Tribunal and don’t have policies in place to cover such things as grievances and disciplinary matters – it’s too late and all you can do is damage limitation. Our focus is to provide easy ways of carrying out obligations. If you need practical help please do take a look at our solutions:

  The big question this month is:

What are the benefits of outsourcing HR for my business? 

Look out for our social media posts and our blog later in the month as we help you explore this in more detail.
 
Top tip – Understanding your compliance obligations and responsibilities when outsourcing is crucial, our Business MOT can help

 


F2 Business Huddle Online

Friday 12 November 2021

12 noon to 2 pm Future F2 Business Huddle dates for your diary Friday 10 December 2021

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight September 21

Red Tape Busters Volume 8, Issue 12, `Outsourcing’

 

Welcome to the September edition of Crab Insight

Now we are into September and the kids are back at school the weather has finally improved and we are all sweltering behind the desk again and it’s time to get back to business.
 
The Online F2 Business Huddle is back this coming Friday 10 September and we’re looking forward to catching up.
 
Crimson Crab celebrated ten years in business last month.  Over the last ten years, we’ve helped loads of businesses with their compliance conundrums and data protection difficulties. and look forward to helping more in the future.
 

Claudia Crab’s September Focus

Claudia the Crimson Crab icon

“Outsourcing”

“If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” Ryan Khan – Founder of The Hired Group, author of Hired! The Guide for the Recent Grad, and star of Hired on MTV Networks.

Outsourcing is the business practice of hiring a party outside a company to perform services and create goods that traditionally were performed in-house by the company’s own employees and staff. Outsourcing is a practice usually undertaken by companies as a cost-cutting measure. As such, it can affect a wide range of jobs, ranging from customer support to manufacturing to the back office. Key Points

  • Outsourcing can be used to reduce labour costs, together with the cost of overheads, equipment, and technology.
  • Skill and knowledge gaps can be filled using third party experts.
  • Outsourcing is also used by companies to focus on the core aspects of the business, trusting the less critical operations to outside organisations.
  • On the downside, communication between the company and outside providers can be hard, and security threats can escalate when multiple parties access sensitive and personal data.

To make sure you do everything possible not to get let down by someone else, do your diligence before selecting an outsourcing partner. Our focus is to provide easy ways of carrying out diligence. If you need practical help please do take a look at our solutions:

 

 

The big question this month is:

How can I maintain my business reputation when outsourcing services? 

Look out for our social media posts and our blog later in the month as we help you explore this in more detail.
 
Top tip – Understanding your compliance obligations and responsibilities when outsourcing is crucial, our Business MOT can help

 


F2 Business Huddle Online

Friday 10 September 2021

12 noon to 2 pm

Future F2 Business Huddle dates for your diary

Friday 8 October 2021

Friday 12 November 2021

Friday 10 December 2021

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk  

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight August 2021

Red Tape Busters Volume 8, Issue 11, `Customer Relationships’

 

Welcome to the August edition of Crab Insight

Well, the summer holidays are upon us, but sadly the weather can’t seem to make up its mind to be kind. Due to the holiday season, we won’t be holding an Online F2 Business Huddle in August, but we’ll be back in September. 
 
Crimson Crab celebrates ten years in business this month, being incorporated on 15 August 2011.  Over the last ten years, we’ve helped loads of businesses with their compliance conundrums and data protection difficulties. We certainly look forward to helping more in the future.
 
So we very much hope to see you at the September Online F2 Business Huddle – in the meantime have a lovely summer.

 

Claudia Crab’s August Focus

Claudia the Crimson Crab icon

“Customer Relationships”

“For some, shopping is an art; for others, it’s a sport. It can be a vice and it can be a cause. Some love it. Some hate it. Rarely is someone indifferent.” Pamela Klaffke, newspaper and magazine journalist, novelist and photographer.

 

We all know the maxim ‘Caveat Emptor’ which is a Latin phrase that can be roughly translated into English as “let the buyer beware.” While the phrase is sometimes used as a proverb in English, it is also sometimes used in legal contracts as a type of disclaimer.

However, where the buyer is a consumer there are many legal constraints to applying this literally and more often than not, ‘Caveat Venditor’ (let the seller beware) is more accurate. 

This cautions that the seller is responsible for any problem that the buyer might encounter with a service or product. In the case of business to consumer sales, this is pretty much the case anyway and any business implementing this will naturally provide a better level of customer service.

Our focus in August is to champion great customer relationships and reduce sales risks. If you need practical help please do take a look at our solutions:

The big question this month is:

How does your business respond to challenges with its customers? 

Look out for our social media posts and our blog later in the month as we help you explore this in more detail.
 
Top tip – To understand your compliance obligations and responsibilities when dealing with customers or clients you need to know what you need to comply with our Business MOT can help with this

 


F2 Business Huddle Online

Friday 10 September 2021

12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

 

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight July 2021

Red Tape Busters Volume 8, Issue 10, `Website Compliance’

 

CRIMSON CRABS TENTH ANNIVERSARY EDITION

 

Welcome to the July edition of Crab Insight

“There’s an old African proverb that says “If you want to go quickly, go alone. If you want to go far, go together.” “ Al Gore

The first of August is the tenth anniversary of Crimson Crab’s formation as a limited company. We are delighted to be celebrating a decade in business. We’ve had some ups and downs over the years and we most certainly would not be celebrating if it were not for the support we have enjoyed from our customers and clients, the Reputation Advocates, our suppliers, and our friends. We have made some great friendships through Crimson Crab and as we say about the F2 Business Huddle “there are no strangers here; only friends you haven’t met yet”. So as Crimson Crab moves into its second-decade lookout for some exciting announcements about the future. In the meantime look after your reputation.   If as a business owner you need assistance getting back on top this month especially with Covid Secure Workplaces please take a look at:

Grounded Safety

Our focus in July is website compliance. Data Protection forms a pivotal part of website compliance and if you need help please do take a look at our solutions:

 

For fuss-free HR Management you can’t go wrong with:

 

 

 

Claudia Crab’s July Focus

Claudia the Crimson Crab icon

“Website Compliance”

“Your website is the shop window to your business and the world can look in. So too can the regulators.” Robert Briggs DTS compliance specialist.

There are certain things that all websites need to take into account to be legally compliant:

  • Data protection – dealing with all personal data collected, think contact forms, registrations etc.
  • Cookies – telling users about cookies used and their purpose and obtaining informed consent
  • Disclosure – letting people know who they are dealing with without hiding behind a business or trading name and for registered businesses full disclosure
  • Disability discrimination – disabled people including Blind people must not be discriminated against. Businesses must make reasonable adjustments to help disabled individuals access their goods, facilities and services which will mean making their website accessible.

There are additional requirements for online sales to consumers or end-users – (retail):

  • General trading legislation – for example, no unfair commercial practices, rules about the sales of age-sensitive products (e.g. alcohol, knives, solvents, videos & games), sales of products to which safety legislation applies, rules around food businesses, etc 
  • Consumer Contracts Regulations – the regulations specify the way that cooling-off periods for online sales are given and detail requirements about the provision of information. 
  • Card payments – there is a prohibition of additional charges for using such payment methods. 
  • Complaints – there are rules set out by the Consumer Rights Act around the way that complaints are dealt with and the provision of Alternative Dispute Resolution (ADR) and access to the European Commission’s Online Dispute Resolution Platform. 

Although not a legal requirement there are some things that we would strongly recommend are included on a website:

  • Terms of website use – Protect your website and its users with clear and fair website terms and conditions, governing the use of the website and setting out the legal rights and obligations between the owner and users. Key issues such as acceptable use, privacy, registration and passwords, intellectual property, links to other sites, termination and disclaimers of responsibility should be included.
  • Copyright – make sure there is a notice (using the name of the legal entity, not the business/trading name) to protect your intellectual property. It won’t stop unscrupulous people from stealing your IP but it will make it easier to do something about it.  Don’t forget to respect others’ intellectual property or serious consequences may result.
  • Provision of Services – The regulations say that if you are providing services (on or offline) the disclosure of certain specified information is required. A website is an ideal place for this information. 

So our big question this month is:

How do I know if my company’s website is legally compliant? 

Look out for our social media posts and our blog later in the month as we endeavour to answer this. Also our Website MOT may help
 

 

Top tip – To understand your compliance obligations and responsibilities you need to know what you need to comply with our Business MOT can help with this

 


F2 Business Huddle Online

We’re taking a break in August but the F2 Business Huddle Online will be back on Friday 10 September 2021

12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


This months featured Reputation Advocate

 

Data Wizard Admin logo

 

Good admin is vital…and that’s what Datawizardadmin delivers!

 

 

 


 
Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight June 2021

Red Tape Busters Volume 8, Issue 09, `Data Protection’

 

Welcome to the June edition of Crab Insight

“That’s life (that’s life), that’s what all the people say. You’re ridin’ high in April, shot down in May. But I know I’m gonna change that tune. When I’m back on top, back on top in June.” Frank Sinatra

If as a business owner you need assistance getting back on top this month especially with Covid Secure Workplaces please take a look at:

Grounded Safety

Our focus in June falls on Data Protection. If you need practical help please do take a look at our solutions:

 

For fuss-free HR Management you can’t go wrong with:

 

 

 

Claudia Crab’s June Focus

Claudia the Crimson Crab icon

“Data Protection”

“We can only see a short distance ahead, but we can see plenty there that needs to be done.” Alan Turing OBE FRS computer scientist.

“There’s plenty there that needs to be done. Lets get on with doing it.” Elizabeth Denham, CBE UK Information Commissioner at the Information Commissioner’s Office (ICO)

Data protection law, at first sight, is complex and ambiguous full of unfamiliar terms and legal phrases. The ICO do their best to try to demystify this but like all regulators, they have to cover themselves when interpreting complex areas of law. They do not have the resources to give detailed bespoke guidance to all UK businesses.

If you process personal data, our top tip is that you will most likely have to pay the data protection fee, there are exemptions to this but they do not relieve you of complying with the law.

Essentially the law gives a number of data protection principles that must be followed:

  • You must identify valid grounds (known as a ‘lawful basis’) for collecting and using personal data.
  • You mustn’t do anything with personal data in breach of any other laws.
  • You must use personal data in a way that is fair. This means you must not process it in a way that is unduly detrimental, unexpected, or misleading to the individuals concerned.
  • You must be clear, open, and honest with people from the start about how you will use their personal data.
  • You must limit the purposes for which you collect data and not use it for unspecified purposes.
  • The personal data must be accurate, adequate, relevant, and limited to what is necessary.
  • It shouldn’t be kept longer than is necessary (retention periods should be determined based on reasonableness/law).
  • It should be protected by appropriate security measures to keep it secure and confidential
  • You should take responsibility for what you do with personal data and for compliance with the principles

The big question this month is:

Why should my business be transparent in handling personal data? 

Look out for our social media posts and our blog later in the month as we endeavour to answer this.

 

Top tip – To understand your compliance obligations and responsibilities you need to know what you need to comply with our Business MOT can help with this

 


F2 Business Huddle Online

Friday 11 June 2021

12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Renewing Reputation Advocates

 
 
JMB VA Logo

 

Your personal assistant … Virtually

 

 


Xebra Accounting Logo

 

Putting you in control of your finances

 

 

 


 
Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight May 2021

Red Tape Busters Volume 8, Issue 08, `Terms of Business’

 

Welcome to the May edition of Crab Insight

May is the bridge between Spring and Summer, a month of transition.  May 2021 will certainly be no exception.

As lockdown eases further step three of the lockdown roadmap in England will take place.  As long as it is safe, all of the most high-risk sectors will be allowed to reopen, with Covid-secure guidance in place. Outdoor gatherings for no more than 30 people and indoors for six people or no more than two households will be okay.

If you need assistance with Covid Secure Workplaces please take a look at:

Grounded Safety

As the economy opens up more, invariably our thoughts will turn to our customer relationships, maybe re-establishing them or with new ways of doing business such as e-commerce. Whatever the circumstances the interaction or business relationship between you and your customer for the supply of goods or services is subject to legal control.

Hence this month we are focusing on the way to regulate this transaction via Terms and Conditions (T&C’s).

If you need practical help with HR Management or Data Protection please do take a look at:

 
 

Claudia Crab’s May Focus

Claudia the Crimson Crab icon

“Terms and Conditions”

A verbal contract isn’t worth the paper it’s written on.” ― Samuel Goldwyn, Hollywood film producer

Contracts are formed every day in business and they represent the legal basis on which you are willing to do business with your customers. Despite what Samuel Goldwyn said they are legally binding on both parties, whether in writing or not, the difficulty with a verbal agreement is that it is difficult to prove what was agreed too the satisfaction of a Judge.

When dealing with consumers (i.e. someone not acting for their business, trade, or profession) legislation gives statutory rights to the customer, obligations to the seller and controls the content. Certain consumer contracts can be canceled and having terms that try to take away a consumer’s statutory rights are illegal, for example, “no refunds”.

If it is written down the document could be known by many other names, from simply “business terms”, to “terms of sale” or “Terms and Conditions” or “T&C’s”. Whatever you call them in general terms, the meaning in any of these names is that you are offering your goods or services for sale with certain conditions in place. 

To many people “terms and conditions” represent incomprehensible legal jargon in an enormous document with small print or a small pop-up box where you have to scroll frantically to read more than a few words at a time. The problem is that these types of documents may be invalid in English Courts and can result in an investigation by Trading Standards.

When using terms and conditions always follow the Crimson Crabs strapline:

Ethical  |  legal  |  Responsible

The big question this month is:

Why should I bother with Terms and Conditions for my business? 

Look out for our social media posts and our blog later in the month as we will hopefully be able to flesh out your thinking.
 

Top tip – To create a great set of terms and conditions you need to understand some of the potential issues that your business faces when doing business with your clients or customers and our Business MOT can help with this


F2 Business Huddle Online

Friday 14 May 2021

12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Renewing Reputation Advocates

 

Bascule logo

Building bridges between people, policy and inclusive practice

 


 
Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.