Nine ways to help improve the leadership and management of your business

How your business is managed and led will have an impact on its success – that’s why we’ve put together nine ways to improve leadership and management.

Leading boats

But first, it’s important to understand that although there are crossovers between management and leadership, there are very clear and significant differences too.

Management is all about the day-to-day operations of an organisation.

Leadership concentrates on where an organisation is going and who will be on the journey.

So how can you improve the leadership and management of your business and thus the way it is governed?

Here are some tips to help:

1. Understand the vision of your business.

Every organisation should have a clear idea of where they wish to be within an agreed time frame. If there is no drive to achieve an agreed objective within five, 10 or 15 years, then expecting to have fully engaged leaders and managers may be minimal. Some people are content in their positions and satisfied with a routine, but it’s that consistency of doing the same thing which won’t support the success of your business and shall certainly not play a part in improving how your business is run.

2. Understand the mission of your company.

What is your company currently doing to reach its vision – that’s what your mission is about. A mission statement compliments a vision and, if you wish to improve the leadership and management of your business, ensure everyone on your top table are aligned with this.

3. Use core values to build upon everything you do.

Core values form part of your company’s mission statement. But they deserve their own point as everything you do, from decision making on large projects to recruiting the right person onto your team, should have your core values at the foundation.

4. Be clear in who is responsible for what – and ensure people have the right skills to fulfil their role.

One way to improve the management and leadership of your business is to define roles and responsibilities. Ensure people know who does what. It sounds simple, but miscommunication is evident within many organisations. Clarity can mitigate this.

5. Never stop learning.

Pretty straightforward, have leaders and managers who implement the best practice they have learnt into best practice to benefit your business.

6. Evaluate the performance of your top team.

Evaluating performance, and tracking metrics are important for every business which thirsts to succeed. If your top team aren’t performing, take steps to address the issue.

7. Ensure there is a timely provision of information.

If your expectation is to receive information from senior members of your team, ask them to have this to you within an agreed time-frame. The leadership and management of your business will crumble if you’re continually waiting for key team members to provide you with important information.

8. Encourage accountability.

The act of holding each other accountable shouldn’t only take place at a leadership and management level but within all levels of the business. Embracing and encouraging accountability will support everyone’s engagement within the activities of your business.

9. Don’t take life too seriously.

There are obstacles in life and challenges along the way, but don’t let them tarnish your character and ambition. Enjoy journeying with other people like you and do your very best to improve the leadership and management of your business.

For further information about how your business is governed, as well as ensuring everything you do is fair, legal and ethical, get in touch with Crimson Crab today.

Avoid the HR blame game

HR management is critical for every business and helps companies succeed in hiring the right employees for a job, keeping team members engaged, and supporting their growth and development.

So why do so many companies fail with effective HR management?

Your workers are your greatest asset. It’s important that you take care of them in order for them to take care of your business. If you don’t, it’s probable that unwanted headaches may arise.

Looking after your team may come naturally to you as a business owner or manager, but having the appropriate policies and procedures in place ensures clarity and fairness.

Without the correct policies and procedures, you can make your business susceptible to various HR issues.

An example of such a problem that Crimson Crab has had to deal with related to the apparent lack of understanding of a leave policy. Something both employees and employers must be on the same page with.

The director received a text from an employee outside of the business working hours, with a request for leave.

The employee had already booked their holiday while expecting the response from the director to be an approval.

The request was for a significant break at a busy time of year. There was an unwritten rule that all such leave should be brought up first to avoid putting pressure on other team members to provide cover.

Quite rightly, the director acknowledged the request for leave, saying they would think about it.

A little while later, the request for leave was declined, and you can imagine the discomfort and uproar this caused between the employee and their boss… not to mention the workforce too.

Some time later the employee left the company. This triggered a formal complaint via an Employment Tribunal.

Eventually, the former employee withdrew their case and didn’t lead to a ruling. However it had consumed much time, energy and money which may have been used more profitably elsewhere

A lesson was certainly learnt. And what might that lesson be?

It’s important to have a robust policy which is clear to all staff and most importantly is consistently adhered to, and applied without fear or favour in a timely way.

If it was crystal clear how leave requests and there approval worked within this particular business – which forms an important element to any company’s HR management– none of this would have taken place.

It’s essential that everyone understands the HR policies and follows the processes in place.

For more information on how to keep your HR policies up-to-date with Crimson Crab, and to avoid the horrible consequences of issues which may arise, get in touch with a member of our team today.

Remain resilient during the Corvid-19 outbreak, yes, but keep compliant too

It will be some time before life returns to “normal” in the UK and even then, things will no doubt be different.

Teams up and down the county have responded to what’s happening and stayed resilient by working from home.

But, how is remote working supporting many companies in their attempt to be resilient through these strange economic times? And, how are they remaining compliant every step of the way?

Working from Home

Thousands, if not millions, of employees, are working from home as a result of this pandemic.

From Microsoft Teams calls to Zoom, progress in using technology has proven to be an excellent benefit for businesses across the country.

Technology (and a reliable Internet line) hasn’t been relied on as much as it has in these unprecedented times.

While working away from the office is allowing businesses to continue efficiently, it does come with risk:

  • Data Protection

With an increase in the number of employees working from home, your people must understand the importance of protecting personal data on the IT they are using.

It’s all well and good if your company is following Data Protection legislation within an office environment, you must still ensure this doesn’t get thrown out the window with your remote workers. Especially if they are new to working at home or remotely.

  • Cyber Security

Producing an effective Cyber Security Policy comes with an understanding of where your own security is currently at.

If your business is susceptible to a cyber-attack then you must be ready to deal with this unfortunate risk… both for those working in an office and from their own home. Any system is only as good as the weakest link and regrettably, this is most likely to be an individual away from the discipline of the office environment.

Similar to protecting data, think about how you can remain compliant while keeping resilient throughout the lockdown.

Understand more about Cyber Security at the NCSC website here: https://www.ncsc.gov.uk/section/about-ncsc/what-is-cyber-security

  • Scams

Stay safe from online scams by taking simple steps while working from home.

Check your privacy settings, be aware of unsolicited emails, always use unique, strong passwords (use a trusted password manager – not the browser), update your software regularly, make sure your network is set up correctly, change all the default passwords on devices to a secure one and avoid using public Wi-Fi connections.

There is more information about Fraud and Cyber Crime on the Action Fraud website here: https://www.actionfraud.police.uk/

Remember – your business must trade legally and it is your responsibility to do so ethically – no matter where your staff are based. Take full responsibility and get in touch with us on how you can remain compliant while focused on being resilient.

Wetherspoons decided it’s safer to delete customer data – Developer Tech

Pub chain JD Wetherspoons has quite a fanbase in the UK, but the company has decided it’s safer to delete all its customer data than risk it being hacked.

Source: Wetherspoons decided it’s safer to delete customer data – Developer Tech

Do you totally rely on your spellchecker?

PPG Proofreading LogoDo you obey your spellchecker religiously? Do you do everything it tells you to do even when you don’t know whether it’s right or wrong? Your spellchecker is only as good as your knowledge of the English language.

Let me give you an example of what my spellchecker was telling me to do today:

I’d written the sentence (referring to some website content): “I think your content is fine, however,….”. My spellchecker was telling me to change ‘your’ to ‘you’re’ which is obviously wrong in this context. It was thinking that ‘content’ meant ‘happy’ in which case ‘you’re’ would be right.

OK, this is a fairly clear-cut example and I knew the difference and chose to ignore it. Would you have done the same?

This is an example of ‘contextual spelling’, first introduced in Word 2007. Whilst it’s a great facility to have, unless you know what is right or wrong, it can only serve to confuse.

You can turn the option on or off by clicking File, Options, Proofing (Word 2010) and (un)checking the ‘use contextual spelling’ option and then clicking ‘OK’ to save your settings.

If you still have doubts and want to ensure that your ‘content’ is right, speak to a proofreader.

Let me know if I can help.

Peter Clarke

Tel: 07843 304743

Email: peter@ppgproofreading.co.uk

Website: PPG Proofreading

Accredited Crimson Crab Reputation Advocate Logo

 

 

Read more about PPG Proofreading in the Reputation Advocates Directory

 

Online endorsements

As business owners we know that a positive online endorsement can help sell our products and services.

Checking out blogs, vlogs and other online endorsements is an increasingly common way for people to decide what particular product or service to buy.

It is not illegal for businesses to pay people or publications to promote their products in online articles.

BUT the people that publish such content, both the businesses that want to get their products endorsed and any media agencies that place endorsements all need to make sure that the consumer knows that the endorsement has been paid for.

Misleading consumers may breach consumer protection law. Also the UK Advertising Codes, published by the Committee of Advertising Practice (CAP), contain rules to ensure marketing communications are easily identifiable.