Crab Insight April 2021

Red Tape Busters Volume 8, Issue 07, `Deal with risk’


Welcome to the April edition of Crab Insight

As lockdown eases we need to move forward with our businesses and identify opportunities for growth or at least to get back to where we were before lockdown.

Beware though every opportunity carries with it some degree of risk.

So, Claudia Crabs focus this month is dealing with risk. It’s important not to lose perspective, don’t sweat the small stuff and ignore the real show stoppers.

HR management,  health and safety management and data protection can all be problematical in their own ways. If you need some practical help please do take a look at some of our solutions:


Claudia Crab’s April Focus

Claudia the Crimson Crab icon

“Deal with risk”

““Opportunities pass by frequently, but people don’t always see them. Taking risks grants you an invisible set of glasses that reveal the many opportunities which surround you.” ― Anas Hamshari, Businessma n With An Affliction

A good starting point is a SWAT. Strengths, weaknesses, Opportunities & Threats analysis In this way, both internal and external factors are identified, remember weaknesses are best thought of as areas for improvement. If you find your self struggling with external factors try using the acronym PESTEL.  This will help you think about the opportunities and threats likely to develop. PESTEL, polictical, economic, social, technological, environmental and legalThe use of a SWAT Matrix helps you identify where:

strengths play to opportunities or reduce threats

weaknesses hold you back or exacerbate threats

SWOT Matrix Once the major areas are identified you can carry out a risk assessment in a systematic way. risk assessment The key is to unpick how you can reduce the likelihood of a high-risk occurrence happening and, or reduce the damage done to the business if it does happen. That way you will be taking responsibility for your businesses strategy by proactively managing risks. You will also be in a better position to deal with issues that crop up as they should not come as a surprise.  This follows Crimson Crabs strapline:

Ethical  |  legal  |  Responsible

So this month we are asking the question:

Does your strategy take account of business risks? 

Look out for our social media posts and our blog later in the month as we will hopefully be able to flesh out your thinking.
Top tip – A great starting point is to understand some of the risks that your business faces and our Business MOT can help with this

F2 Business Huddle Online

Friday 14 May 2021

12 noon to 2 pm



Get your ticket on Eventbrite

Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: | W:

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

How are you following the rules and regulations that affect your business?

The rules and regulations your business is required to follow may differ from one industry to the next.We're open

It’s your responsibility to ensure you are following what’s right for your type of business and that your team are copying your good example too.

Certain organisations are regulated differently. For example, financial services providers, investment firms and consumer credit firms alike are regulated by the Financial Conduct Authority, while care homes and hospitals are monitored by the Care Quality Commission. Food businesses are regulated by the Food Standards Agency and have to be registered with the local authority.

Even though they are three different sectors, they are accountable to a regulatory body that will ensure everything the business does is ethical, responsible and aligned with the law.

So, who are you regulated by and why is this important? Well, it depends. Ultimately, most businesses are regulated by an industry-specific regulator – but other sectors have less regulation.

The industries which aren’t heavily regulated in the UK include cleaning services, plumbing and recruitment.

That doesn’t mean to say that there is a free for all, everyone must follow the various and continually-changing UK rules and regulations set by Parliament, regardless of whether they have an industry-specific regulator or not.

Rules and regulations can be complicated and maybe a challenge to follow, especially if you’re not an expert on this matter.

But there’s a simple way to build on your understanding of how it works – and we call it the Onion Analogy.

There are several layers to rules and regulations and, aligning our explanation to the Onion Analogy, we’re going to uncover three layers.

Layer one of the onion – The regulatory bodies you must follow

These include, but aren’t limited to the Information Commissioner’s Office (ICO), the Advertising Standards Authority (ASA), the Competition and Markets Authority (CMA), the Health and Safety Executive (HSE) and more.

Generally, these bodies give guidance on the area they cover but they also have enforcement powers when it comes to breaches of the law.

Every company – including yours – must follow various authorities if it is to adhere to UK law.

Layer two of the onion – The industry-specific regulatory bodies you are accountable to

Similar to the earlier examples for the financial, health-sector and food sectors, industry-specific regulatory bodies are the organisations that specialise within the area your business works.

Other examples include the Environment Agency (EA), the Solicitors Regulation Authority (SRA), Ofcom, the Gambling Commission and more.

Layer three of the onion – The industry norms. What are others doing which is right? 

The final layer within the Onion Analogy is your industry norms – what are others within your sector doing which is right for your consumers.

It’s impossible for us to give you a definitive answer on whether you are following the rules and regulations for your sector. However, if you’re looking for some expert insight and guidance into whether what you are doing is right or requires improvement, our Business MOT is a great place to start.

Business MOT

Crab Insight March 2021

Red Tape Busters Volume 8, Issue 06, `Regulatory Regimes’


Welcome to the March edition of Crab Insight

So the evenings are drawing out and the clocks spring forward soon. Spring is definitely in the air with crocuses and daffodils in bloom.

Despite this, our focus at Crimson Crab HQ is on regulatory regimes, as they affect all businesses to varying degrees.

HR management, data protection and health and safety management can be problematical so please do take a look at some of our solutions:


Claudia Crab’s March Focus

Claudia the Crimson Crab icon

Regulatory Regimes

“Many people who try to do big bold things in the world find out it’s not about the money or the technology: It’s about the regulatory hurdles that will try and stop you.“ – Peter Diamandis, US Businessman founder and chairman of the X Prize Foundation

There are a vast array of regulators in the UK many of whom have varying impacts on business depending on the industry, from the Care Quality Commission and the Law Society to the Charity Commission and Ofqual.

However, there is a significant number such as the Information Commissioners Office (ICO), the Advertising Standards Authority (ASA) and the Competition and Markets Authority (CMA) which are universal. 

The regulators’ purpose is to ensure there is a level playing field and protect the weaker party in any transaction (which is usually the client or customer).

If a regulator has cause to investigate a business, they will try to demonstrate insufficient control over business processes and procedures.

It makes sense to be in a position to show that you have done everything possible to comply and that you carry out checks to make sure that your procedures work.

That way the regulator will be more likely to help resolve compliance failures, rather than take enforcement action which can prove costly for a business and damaging to its reputation.

This follows Crimson Crabs strapline:

Ethical  |  legal  |  Responsible

How are you following all the rules and regulations that affect your business? 

Look out for our social media posts and our blog later in the month as we will hopefully be able to flesh out your thinking.

Top tip – A great starting point is to understand the regulatory regimes that apply to your business and our Business MOT can help

F2 Business Huddle Online

Friday 12 March 2021

12 noon to 2 pm




Get your ticket on Eventbrite

Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: | W:

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Nine ways to help improve the leadership and management of your business

How your business is managed and led will have an impact on its success – that’s why we’ve put together nine ways to improve leadership and management.

Leading boats

But first, it’s important to understand that although there are crossovers between management and leadership, there are very clear and significant differences too.

Management is all about the day-to-day operations of an organisation.

Leadership concentrates on where an organisation is going and who will be on the journey.

So how can you improve the leadership and management of your business and thus the way it is governed?

Here are some tips to help:

1. Understand the vision of your business.

Every organisation should have a clear idea of where they wish to be within an agreed time frame. If there is no drive to achieve an agreed objective within five, 10 or 15 years, then expecting to have fully engaged leaders and managers may be minimal. Some people are content in their positions and satisfied with a routine, but it’s that consistency of doing the same thing which won’t support the success of your business and shall certainly not play a part in improving how your business is run.

2. Understand the mission of your company.

What is your company currently doing to reach its vision – that’s what your mission is about. A mission statement compliments a vision and, if you wish to improve the leadership and management of your business, ensure everyone on your top table are aligned with this.

3. Use core values to build upon everything you do.

Core values form part of your company’s mission statement. But they deserve their own point as everything you do, from decision making on large projects to recruiting the right person onto your team, should have your core values at the foundation.

4. Be clear in who is responsible for what – and ensure people have the right skills to fulfil their role.

One way to improve the management and leadership of your business is to define roles and responsibilities. Ensure people know who does what. It sounds simple, but miscommunication is evident within many organisations. Clarity can mitigate this.

5. Never stop learning.

Pretty straightforward, have leaders and managers who implement the best practice they have learnt into best practice to benefit your business.

6. Evaluate the performance of your top team.

Evaluating performance, and tracking metrics are important for every business which thirsts to succeed. If your top team aren’t performing, take steps to address the issue.

7. Ensure there is a timely provision of information.

If your expectation is to receive information from senior members of your team, ask them to have this to you within an agreed time-frame. The leadership and management of your business will crumble if you’re continually waiting for key team members to provide you with important information.

8. Encourage accountability.

The act of holding each other accountable shouldn’t only take place at a leadership and management level but within all levels of the business. Embracing and encouraging accountability will support everyone’s engagement within the activities of your business.

9. Don’t take life too seriously.

There are obstacles in life and challenges along the way, but don’t let them tarnish your character and ambition. Enjoy journeying with other people like you and do your very best to improve the leadership and management of your business.

For further information about how your business is governed, as well as ensuring everything you do is fair, legal and ethical, get in touch with Crimson Crab today.

Crab Insight February 2021

Red Tape Busters Volume 8, Issue 05, LEADERSHIP


Welcome to the February edition of Crab Insight

Leadership is important at the best of times and through the challenges of life – especially with everything that’s happening at the moment. 

That’s why Leadership is our chosen word of the month. It also goes hand in hand with corporate governance which is Claudia Crabs February Focus.

We want to explore various themes around leadership, so do look out for our social media posts throughout the month.  We would love to hear your thoughts.

Leadership is a key part of our collaborations:

Mainly because at different times different people take leadership roles within our collaborations and that is fantastic as it leads to other opportunities.
If you would like to have a chat about corporate governance please don’t hesitate to get in touch.

Claudia Crab’s February Focus

Claudia the Crimson Crab icon

Corporate Governance


“Good corporate governance is about ‘intellectual honesty’ and not just sticking to rules and regulations, capital flowed towards companies that practiced this type of good governance.“ – Mervyn King former governor of the Bank of England

Corporate governance is the system of rules, practices and processes by which a company is directed and controlled. It refers to the way in which companies are governed and to what purpose. It identifies who has power and accountability, and who makes decisions.

Good governance is when a business ensures that there is a robust decision-making process in place. Without good governance, an organisation lacks policies and procedures to ensure accuracy, consistency and responsiveness to key stakeholders including customers, shareholders and regulators.

It has eight major characteristics:

  • participatory,
  • consensus-oriented,
  • accountable,
  • transparent,
  • responsive,
  • effective and efficient,
  • equitable and inclusive and
  • follows the rule of law.

It can be broken down into four simple words:

  • People,
  • Purpose,
  • Process, and
  • Performance

This follows Crimson Crabs strapline  Ethical  |  legal  |  Responsible

Top tip – A great starting point for any business interested in governance is our Business MOT

F2 Business Huddle Online

Friday 12 February 2021

12 noon to 2 pm




Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo

Membership Renewals

Supporting your most valuable resource


Find out more


We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: | W:

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Secure your cash flow: Disclose your legal trading entity

Your clients have the legal right to understand exactly who they are dealing with. If they don’t, you could find yourself with agreements being void and not getting paid for the work you do…

Imagine it – business is booming and you have just had one of the strongest quarters to date.

Then suddenly, your customers stop paying and you have no legal way to get your money as a result of not abiding by trading laws and disclosing your legal trading entity.

But what is the legal trading entity?

In a nutshell, it’s the name of the business used for tax purposes. It’s the ‘legal’ name of the person or entity that owns it.

If you’re a sole trader, a plasterer for example, then the legal trading entity of your business is your name with or without your initials or forenames.

So, if your name is Richard James Smith, the legal name for your business could be Richard James Smith, Richard J Smith, Richard Smith R. J. Smith, R Smith or simply Smith.

If you trade under a name which does not include your surname, for example, Phoenix Plastering Services you would have to give your surname to every current or potential client.

For example Smiths Phoenix Plastering Services or Richard Smith trading as Phoenix Plastering Services together with an address at which you can be contacted. In legal parlance an address at which you will accept the service of documents.

For unincorporated partnership in gets a little more complicated as the legal trading name is the last names (with or without initials or forenames) of all of the partners.

For limited liability companies, partnerships and corporations, the business’ legal name is the one that was registered with Companies House including Ltd, LLP, PLC etc. In addition, there are specific disclosure requirements for these types of business including full corporate name, registered office address, registered number and place of registration.

The trade or business name is the name a company uses for advertising and sales purposes. It’s imperative you understand that this is different from the legal trading names previously described.

It’s a legal requirement that your legal trading entity is included on all business documents and their electronic equivalents which include invoices, letters, emails and websites.

If you’re a business that may trade under a different name to your legal trading entity and may be unsure of the rules, get in touch with the Crimson Crab team today.

Crab Insight January 2021

Red Tape Busters Volume 8, Issue 04, COLLABORATION


Welcome to the January edition of Crab Insight

The first edition of Crab Insight for 2021 (Crimson Crab’s tenth anniversary year) so a very happy new year from us all at Crimson Crab and may 2021 be infinitely better than 2020 for us all. 

As we enter lockdown three we have been thinking a lot about collaborative working. Essentially there is a golden thread of collaboration running through Crimson Crab.The golden thread of collaboration.

We collaborate on things like 

Mainly because it’s a great opportunity to add extra value. It’s also a hugely beneficial way of working on many levels especially during lockdown.
If you would like to discuss a potential collaboration with us please don’t hesitate to get in touch.

Claudia Crab’s January Focus

Claudia the Crimson Crab icon

Trading Disclosure

“Your customers and clients have a legal right to know who they are dealing with.” Robert Briggs – Compliance Director Crimson Crab Ltd

This means that they are entitled to know your legal trading entities name, be it yourself as a sole trader, the names of all the partners for a partnership or the corporate name of a registered body.

If you trade under a name other than that of the legal trading entity then you should disclose the full details of the legal trading entity including an address where you will accept service of documents.

For corporate bodies, there are specific requirements to give the full registered name, registered office address, registration number and place of registration.

All of this information needs to go on business documents including letters and emails and websites.

We can provide a “letterhead” check to make sure you have it right

Top tip – A great starting point for any business review is our Business MOT

F2 Business Huddle Online

Friday 12 February 2021

12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo




We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: | W: 

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.


Essential GDPR Training Package for Front Line Staff

SLCM Business Support Ltd logo



Crimson Crab Limited and SLCM Business Support Limited are pleased to announce the release of their Data Protection / GDPR e-learning package, which gives employees working within businesses the essential knowledge they need to keep their employer on the right side of the law.

The course aims to reduce the risk to businesses of one of their employees causing a breach or other personal data incident which might lead to reputational damage. It’s written in plain English, uses easy to understand terms and requires no prior or deep legal or technical understanding. It will help businesses demonstrate that they are complying with the ‘integrity and confidentiality’ principle[1] of the GDPR,

The package provides for an understanding of:

  1. Some basic definitions used in privacy law
  2. The Data Protection principles
  3. The rights of people whose information is being ‘processed’
  4. The practical things that employees can do day to day to keep data safe.

Successful completion of the course, which takes around 30 minutes, requires that a short, multiple-choice test is passed.

Based on best practice, all the information contained within the training course has been taken from the information provided by either the Information Commissioner’s Office (the ICO) or the National Cyber Security Centre (NCSC).

For more information about this service please email

[1] Article 6(1)(f) of the General Data Protection Regulation requires that personal data shall be ‘processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).’

Accelerate your business with an effective annual plan


If you fail to prepare then prepare to fail. A phrase we’ve all heard and will continue to hear for many years to come because it’s true.

Business owners who are enthusiastic about accelerating their company, whether that’s from the expansion of services to growth in profit, need a thorough and effective plan to achieve the results they desire.

But where does one begin when approaching the annual plan?

We’ve listed some core areas to consider when producing an annual plan which will be effective in helping you accelerate your business.

It’s worth noting if you’re not a business owner then the following points can still be transferable into other roles and possibly your personal life.

1. What do you want to achieve with your business?

Everything you do should play a part in your long-term ambition for the company.

From major projects to minor decisions, if what you set out to achieve isn’t aligned with your long-term goal it should be left out of your annual plan.

Be mindful of what you, as a business owner, wish to achieve within the next three, five or even ten years. Keep your annual plan focused on these goals.

2. Set realistic goals which won’t guarantee failure

Many plans can be too ambitious to the point they are destined to fail before they have been implemented.

If you have a goal to achieve within three years, such as generating £500,000 worth of business, split that goal up into three realistic checkpoints and work towards them each year.

Perhaps you have a plan to sell your business within five years, then include five core actions to achieve over the forthcoming five years to make that intention a reality.

Being realistic with the goals you set has a huge effect on your attitude and enthusiasm to see positive results.

3. Understand what’s happening in your market

If you’re selling oranges when the orange industry is declining, you must be prepared to adapt and start selling apples instead.

The reality of economics is it isn’t just about what you wish to achieve but what your target audience is investing in and wish to have.

If you fail to understand what your market is, and who your target audience is, your annual plan will certainly not accelerate your company.

4. Detail is important…

…and it’s essential to keep you on track. Without specifics in your annual plan, you are leaving yourself susceptible to going off on tangents and becoming distracted from your real long-term goal.

Be mindful that too much detail can also distract you from reacting to what’s happening in the world – so always allow room to analyse what’s going on in the present day and how your business can be a part of that.

Single-mindedly following everything you planned at the beginning of the year, some of which may have become irrelevant part-way through the twelve-month period, also prevents you from being resilient. This can be a threat to any business.

5. Ask the opinion of someone who isn’t a part of your business

Get a second pair of eyes to take a look at your annual plan. But do choose wisely, perhaps a business partner, colleague, or even a coach.

6. Embrace new tools to help you keep on track

There are numerous tools available to support people with bringing their annual plan to life.

Software such as Trello, Asana and Monday can be useful systems to use as you look towards the next twelve months, although we make no recommendations in respect of any of the software mentioned.

7. Change your attitude towards your annual planning forever

Your annual plan has the power to reinvigorate the journey your business is on – as well as your professional journey too – so take the time out to invest in bringing everything together to produce something that will help you accelerate your long-term aims and objectives.

In summary, however, you choose to approach your annual plan it’s important that those affected by it are enthusiastic about helping you achieve it. Make sure that they understand the Golden Thread linking goals and targets to the long term business aspirations and crucially involve them in the development of the plan.

Know your customers cancellation rights – they’re a pretty big deal!

Failure to inform your retail customers of their rights to cancel the use of your product or service may have serious ramifications to your business.

Without clarity on cancellation rights, it can become more of a challenge to resolve any disputes which may arise, so it’s important for any business owner (and their team) to clearly set out their company’s approach to cancellations.

In this month’s blog, our focus is on two core areas regarding cancellation rights for consumers. Selling without face to face contact and selling away from your usual trade premises.

If you don’t understand what the law means to your business it may well jeopardise your reputation.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Its name is quite a mouthful but it’s important for any business that deals with consumers to understand how the rules on cancellations work.

A consumer is someone who is buying something for their own use which, means that they are not buying it for their business, or profession.

The law states if a consumer goes to a shop to purchase goods or services, they have no right to cancel a purchase UNLESS they are given rights to do so by the sales contract or any agreement in place. This is often referred to as a Returns Policy. This does not apply where goods are faulty or misdescribed or a service is not provided to a reasonably competent standard.

Cancellation rights apply when a consumer buys something online or through a catalogue or away from the trader’s usual premises, so for example in their home or at a craft fair.

Whether you’re a tradesman providing a service, or an independent business selling telecoms contracts, it’s essential you inform your customers of their rights to cancel when they have one.

By doing this you are making it clear that they can cancel – within the set down 14-day time period – and move on to elsewhere, hassle-free.

It’s worth noting when someone buys something online (the purchaser) they get 14 days to cancel as long as you tell them about their cancellation rights.

If you as the trader fail to tell them and explain how they can be exercised, the purchaser has up to one year to cancel and you have to refund the purchase price, cost of delivery and pay for the return costs in full.

Cancellation must be distinguished from Termination of a contract. This has a very specific legal meaning.

Termination is where someone has breached the conditions of the agreed contract. It’s a get-out clause for either party who have failed to adhere to what was agreed.

It is a criminal offence not to tell a consumer they have cancellation rights if they are completing agreements off-trade premises.

Be sure to tell your clients about their cancellation rights – even more, so where failing to inform them could cost your company money!

To summarise, every business must understand the rights their customers have to cancel and should always clearly share these before any transaction takes place.

For further information about cancellation rights please get in touch.