Crab Insight October 2021

Red Tape Busters Volume 9, Issue 01, `HR Management’

 

Welcome to the October edition of Crab Insight

Now we are into October and the nights are drawing in.
 
The next Online F2 Business Huddle is in November, Friday 12 to be precise. 
 
 

Claudia Crab’s October Focus

Claudia the Crimson Crab icon

“HR Management”

“Train people well enough so they can leave. Treat them well enough so they don’t want to.” – Sir Richard Branson

Pretty much everyone involved in the Human Resources profession has come across this HR quote.   The onboarding process is central to providing a good first impression to a new employee, and cultivating their engagement with their work. However, it is imperative to nurture your greatest asset through appropriate policies and procedures that look to engage and retain employees for extended periods; such as Succession Planning for career pathing and Training and Development Programs that support professional growth.  Key aims

  • A strategic and coherent approach to the management of your people
  • Integrate the management of people with core management activities
  • Move towards a lither organisation with a flexible workforce whose talents are nurtured and developed further to enable them to make contributions to the achievement of a competitive advantage

If you are taken to a Tribunal and don’t have policies in place to cover such things as grievances and disciplinary matters – it’s too late and all you can do is damage limitation. Our focus is to provide easy ways of carrying out obligations. If you need practical help please do take a look at our solutions:

  The big question this month is:

What are the benefits of outsourcing HR for my business? 

Look out for our social media posts and our blog later in the month as we help you explore this in more detail.
 
Top tip – Understanding your compliance obligations and responsibilities when outsourcing is crucial, our Business MOT can help

 


F2 Business Huddle Online

Friday 12 November 2021

12 noon to 2 pm Future F2 Business Huddle dates for your diary Friday 10 December 2021

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

It’s time for positive change: A joint statement by Wendy and Robert Briggs

We are approaching a season of our lives that will provide us with ample opportunity to reflect on an amazing ten years of Crimson Crab.

It’s time for us to retire… but Crimson Crab is still going places!

Words cannot express the journey we have been through, since launching the company on 15 August 2011, but we leave with our heads held high with the knowledge we’ve supported thousands of people with doing business ethically, legally, and responsibly.

When Wendy set up the company, we welcomed Trading Standards South East Ltd as our first client. This led to an impressive portfolio whereby others wanted to take advantage of the services we provide.

The year 2012 saw Rob join as Compliance Director, and Wendy became the Managing Director of the business.

People started talking about us – and how Crimson Crab are the experts to support with all-things business compliance. It was an exciting season for the business.

 

So, it was time to invest in building a brand, which was when Claudia Crab was designed by the talented Ric Robinson.

 

 

 

 

A few years later, in 2015, it was time to update our logo and branding, so we could appeal to even more businesses. This was completed by Graham Martin, from Red Pixel Creative, and remains the logo you see today.

 

 

The first Crab Insight was published in October 2013 – it was all about updates on changes in the law that affect business owners. There are some avid subscribers who have read every one of the updates since.

We launched the Reputation Advocates early on in our journey. It was always our desire to engage with businesses to align with our values of ethical, legal and responsible trading, and by being a Reputation Advocate a business owner demonstrates that they operate to a certain level when doing business and allow Crimson Crab to carry out a level of diligence on them. Also if anything went wrong, we’d step in to help. Accredited Crimson Crab Reputation Advocate LogoIt has been truly humbling to work with companies from across different industries. We’ve supported local authorities, charities, volunteers, hotels, small traders, solicitors, solopreneurs, start-ups, sailing schools, public schools, health and care providers, and many more.

Many of these companies took advantage of our Business MOT, one of the first services we developed and still popular today.

And for those companies, the F2 Business Huddle – which launched in March 2016 – has provided a superb opportunity to keep companies connected both in-person and, most recently, online.

For us, there have been huge lessons learnt. Yes, they came during the good times, but more often than not the best learning experiences were during the not-quite-so good moments, but this has played a major part in making us who we are today.

So, what of those lessons:

Don’t put all your eggs in one basket. Always maintain multiple income streams and look to developing new ones at every opportunity.

Be sure to collaborate with others. Be open to appropriate opportunities, build fresh and exciting ideas, and continually add value (in different ways) to both clients and prospective clients.

Get an agreement settled and in writing. Verbal agreements are never okay, as written agreements cannot be misconstrued. Have everything you agree set out in writing to avoid heartache if anything should go wrong.

Always, without fail, do yearly business planning, set targets, and measure against them. It takes time to do this, but it’s incredibly rewarding, especially when you track your achievements.

Think about your long-term five-to-10-year goals – and move towards them relentlessly with a laser focus. Don’t let anything get in your way. We’ve learnt to understand exactly what we want, and we’ve got to where we desired to be, in good time.

It wouldn’t be right to close this chapter of our lives without shining the spotlight on some key people who have been absolutely brilliant throughout our Crimson Crab journey.

Some have been with us since the beginning, while others have only been a real delight in recent years, but nonetheless, they are people we both are grateful to have in our lives.

Malcolm Ward. He gave us intensive support when we started Crimson Crab. Malcolm taught us about the foundations of business building allowing us to continue to construct and grow Crimson Crab.

John Simmons. John is a man of integrity, honesty and compassion, at the moment he is on the National Three Peaks Challenge raising money for The Rowans Hospice.

Jo Burfitt. Whilst living her own busy life with JMB Virtual Assistant, Jo has been continuous in helping us in many different ways. She’s good fun, too.

CJ Driscoll Chartered Accountants. Chis Driscoll himself was a great help when we started. Colin, Simon and Lorraine continue this tradition of supporting the business with accountancy.

Chris Jay, Jo Brooks, Jo Burfitt, Sam Poole and Will Chalmers. For helping us raise an impressive £439 for our NHS Hero’s during the lockdown, with our Great Virtual Quiz events. Sam has also supported us with some of the social media publicity for these events and continues to support Crimson Crab marketing with themes, word of the month, “question of the month”, and more.

There are many many people we appreciate here’s our shoutout to a few of them:

Steven Ashfar, Andreas Nest, Peter Clarke, Steve Thomson, Nikki Forster, Gethin Jones, Kelvin Uchemefune, Guy Woodcock at EL Direct, Guy Robinson, Ricki Scott, Roy Goring and Gayle Tong. All of whom have helped and inspired us in ways that they may not even realise. All people, dear to our hearts.

There’s plenty more new and exciting things happening within the business, such as our Reputation Academy online training courses, so we’d welcome you to explore them for yourself.

But, now, it’s time for us to enjoy retirement and spend time exploring the outdoors and making memories with our family and friends.

We leave Crimson Crab in the capable hands of Dave Lowe – we welcome him as a Director of Crimson Crab, with specialist knowledge in data protection, and this marks the start of the next chapter in Crimson Crab’s incredible journey.

We’re not disappearing, you’ll still see us about! But, as we will never ever stop saying, thanks for everything and until next time look after your reputation.

Crab Insight September 21

Red Tape Busters Volume 8, Issue 12, `Outsourcing’

 

Welcome to the September edition of Crab Insight

Now we are into September and the kids are back at school the weather has finally improved and we are all sweltering behind the desk again and it’s time to get back to business.
 
The Online F2 Business Huddle is back this coming Friday 10 September and we’re looking forward to catching up.
 
Crimson Crab celebrated ten years in business last month.  Over the last ten years, we’ve helped loads of businesses with their compliance conundrums and data protection difficulties. and look forward to helping more in the future.
 

Claudia Crab’s September Focus

Claudia the Crimson Crab icon

“Outsourcing”

“If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” Ryan Khan – Founder of The Hired Group, author of Hired! The Guide for the Recent Grad, and star of Hired on MTV Networks.

Outsourcing is the business practice of hiring a party outside a company to perform services and create goods that traditionally were performed in-house by the company’s own employees and staff. Outsourcing is a practice usually undertaken by companies as a cost-cutting measure. As such, it can affect a wide range of jobs, ranging from customer support to manufacturing to the back office. Key Points

  • Outsourcing can be used to reduce labour costs, together with the cost of overheads, equipment, and technology.
  • Skill and knowledge gaps can be filled using third party experts.
  • Outsourcing is also used by companies to focus on the core aspects of the business, trusting the less critical operations to outside organisations.
  • On the downside, communication between the company and outside providers can be hard, and security threats can escalate when multiple parties access sensitive and personal data.

To make sure you do everything possible not to get let down by someone else, do your diligence before selecting an outsourcing partner. Our focus is to provide easy ways of carrying out diligence. If you need practical help please do take a look at our solutions:

 

 

The big question this month is:

How can I maintain my business reputation when outsourcing services? 

Look out for our social media posts and our blog later in the month as we help you explore this in more detail.
 
Top tip – Understanding your compliance obligations and responsibilities when outsourcing is crucial, our Business MOT can help

 


F2 Business Huddle Online

Friday 10 September 2021

12 noon to 2 pm

Future F2 Business Huddle dates for your diary

Friday 8 October 2021

Friday 12 November 2021

Friday 10 December 2021

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk  

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight August 2021

Red Tape Busters Volume 8, Issue 11, `Customer Relationships’

 

Welcome to the August edition of Crab Insight

Well, the summer holidays are upon us, but sadly the weather can’t seem to make up its mind to be kind. Due to the holiday season, we won’t be holding an Online F2 Business Huddle in August, but we’ll be back in September. 
 
Crimson Crab celebrates ten years in business this month, being incorporated on 15 August 2011.  Over the last ten years, we’ve helped loads of businesses with their compliance conundrums and data protection difficulties. We certainly look forward to helping more in the future.
 
So we very much hope to see you at the September Online F2 Business Huddle – in the meantime have a lovely summer.

 

Claudia Crab’s August Focus

Claudia the Crimson Crab icon

“Customer Relationships”

“For some, shopping is an art; for others, it’s a sport. It can be a vice and it can be a cause. Some love it. Some hate it. Rarely is someone indifferent.” Pamela Klaffke, newspaper and magazine journalist, novelist and photographer.

 

We all know the maxim ‘Caveat Emptor’ which is a Latin phrase that can be roughly translated into English as “let the buyer beware.” While the phrase is sometimes used as a proverb in English, it is also sometimes used in legal contracts as a type of disclaimer.

However, where the buyer is a consumer there are many legal constraints to applying this literally and more often than not, ‘Caveat Venditor’ (let the seller beware) is more accurate. 

This cautions that the seller is responsible for any problem that the buyer might encounter with a service or product. In the case of business to consumer sales, this is pretty much the case anyway and any business implementing this will naturally provide a better level of customer service.

Our focus in August is to champion great customer relationships and reduce sales risks. If you need practical help please do take a look at our solutions:

The big question this month is:

How does your business respond to challenges with its customers? 

Look out for our social media posts and our blog later in the month as we help you explore this in more detail.
 
Top tip – To understand your compliance obligations and responsibilities when dealing with customers or clients you need to know what you need to comply with our Business MOT can help with this

 


F2 Business Huddle Online

Friday 10 September 2021

12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

 

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

How do I know if my company’s website is legally compliant? 

Websites are the online shop window for your business so, whether you sell goods and services directly via the internet or not, first impressions matter most. 

The method to showcase companies like yours on the internet may come in all different forms.

From a contemporary style website to something more traditional-looking, or maybe a platform that is incredibly visual or which perhaps hasn’t any imagery at all, websites need to work for you and – most importantly – your audience. 

Your business website plays an imperative part in building rapport within the minds of prospective clients. 

It also allows people to understand more about who you are, what you do, and how you can help the people engaging with the content which is published. 

But while your website may be aesthetically pleasing and functional for users, it may not actually be legally compliant. 

So, how do you know if your company’s website is legally compliant? We can help with that. 

For your website to be legally compliant you might need: 

  • Data Protection Information

This should be visible to every user on your website. On your forms, for example, you should have a statement that indicates what someone’s data will be used for. People inputting personal data onto your company’s website must know exactly how their data will be processed. 

  • Cookies Policy

Cookies are small blocks of data created by a server on a website while browsing from one site to the next. They play a part in tracking a browsers engagement so that an experience of browsing the web can become more personalised. The policy about the use of Cookies on your website should detail cookies that are being used and their purpose too. They’re usually displayed as pop-ups or other means to obtain consent. 

  • To ensure that people with a disability can use your website

People who access your goods, facilities, or services are protected from discrimination on the basis of disability, says the Equalities Act. 

The law requires that websites are accessible to disabled people, including those who are blind. 

Your business has an obligation to make reasonable adjustments to your website to help disabled individuals access their goods, facilities, and services. 

Website owners can comply with the WCAG 2.0 standard. This is the UK Government recommended best practice for website accessibility. 

  • To make sure that you are not breaching Copyright Law

You must be aware of the copyright of any images or words you use on your website. Get permission, on every occasion, and always credit where credit is due.

Furthermore, it’s imperative to have a Copyright notice on your website – to make it easier to stop others from using your content without permission.

  • To disclose the important information about your business

All the important bits of information about your business, such as the legal entity (the entity that pays tax) using a business name, or with registered companies and partnerships (Ltd, LLP, PLC), the registered office, place of registration and registration number must be disclosed somewhere on your website. 

Many businesses tend to display this information within the footer or the contact section of their website. 

  • How you talk about the service you provide

If your business is providing services you have to disclose certain specified information. Your website is an ideal place to publish these details. Remember to review them periodically to ensure they remain relevant. 

If you are a business that sells goods, services or digital online, otherwise known as retail sales or sales to end-users, you must consider the following points to ensure your website is legally compliant: 

  • Do you comply with general trading law? For example, do you make sure that you don’t engage in unfair commercial practices? If you sell age-sensitive products – such as alcohol, knives, solvents, videos and games do you comply with the rules about who you sell them to? Do you sell products to which safety legislation applies? What about the rules around food businesses and more?
  • Do you know the requirements of the Consumer Contracts Regulations? These rules specify the way that cooling-off periods work during online sales. They also have detailed requirements for the provision of information to the buyer.
  • Do you place additional charges on payments made by card? Well, if you do, you shouldn’t because it’s prohibited.

For further information about how to ensure your company’s website is compliant, get in touch with our expert team today. 

Crab Insight July 2021

Red Tape Busters Volume 8, Issue 10, `Website Compliance’

 

CRIMSON CRABS TENTH ANNIVERSARY EDITION

 

Welcome to the July edition of Crab Insight

“There’s an old African proverb that says “If you want to go quickly, go alone. If you want to go far, go together.” “ Al Gore

The first of August is the tenth anniversary of Crimson Crab’s formation as a limited company. We are delighted to be celebrating a decade in business. We’ve had some ups and downs over the years and we most certainly would not be celebrating if it were not for the support we have enjoyed from our customers and clients, the Reputation Advocates, our suppliers, and our friends. We have made some great friendships through Crimson Crab and as we say about the F2 Business Huddle “there are no strangers here; only friends you haven’t met yet”. So as Crimson Crab moves into its second-decade lookout for some exciting announcements about the future. In the meantime look after your reputation.   If as a business owner you need assistance getting back on top this month especially with Covid Secure Workplaces please take a look at:

Grounded Safety

Our focus in July is website compliance. Data Protection forms a pivotal part of website compliance and if you need help please do take a look at our solutions:

 

For fuss-free HR Management you can’t go wrong with:

 

 

 

Claudia Crab’s July Focus

Claudia the Crimson Crab icon

“Website Compliance”

“Your website is the shop window to your business and the world can look in. So too can the regulators.” Robert Briggs DTS compliance specialist.

There are certain things that all websites need to take into account to be legally compliant:

  • Data protection – dealing with all personal data collected, think contact forms, registrations etc.
  • Cookies – telling users about cookies used and their purpose and obtaining informed consent
  • Disclosure – letting people know who they are dealing with without hiding behind a business or trading name and for registered businesses full disclosure
  • Disability discrimination – disabled people including Blind people must not be discriminated against. Businesses must make reasonable adjustments to help disabled individuals access their goods, facilities and services which will mean making their website accessible.

There are additional requirements for online sales to consumers or end-users – (retail):

  • General trading legislation – for example, no unfair commercial practices, rules about the sales of age-sensitive products (e.g. alcohol, knives, solvents, videos & games), sales of products to which safety legislation applies, rules around food businesses, etc 
  • Consumer Contracts Regulations – the regulations specify the way that cooling-off periods for online sales are given and detail requirements about the provision of information. 
  • Card payments – there is a prohibition of additional charges for using such payment methods. 
  • Complaints – there are rules set out by the Consumer Rights Act around the way that complaints are dealt with and the provision of Alternative Dispute Resolution (ADR) and access to the European Commission’s Online Dispute Resolution Platform. 

Although not a legal requirement there are some things that we would strongly recommend are included on a website:

  • Terms of website use – Protect your website and its users with clear and fair website terms and conditions, governing the use of the website and setting out the legal rights and obligations between the owner and users. Key issues such as acceptable use, privacy, registration and passwords, intellectual property, links to other sites, termination and disclaimers of responsibility should be included.
  • Copyright – make sure there is a notice (using the name of the legal entity, not the business/trading name) to protect your intellectual property. It won’t stop unscrupulous people from stealing your IP but it will make it easier to do something about it.  Don’t forget to respect others’ intellectual property or serious consequences may result.
  • Provision of Services – The regulations say that if you are providing services (on or offline) the disclosure of certain specified information is required. A website is an ideal place for this information. 

So our big question this month is:

How do I know if my company’s website is legally compliant? 

Look out for our social media posts and our blog later in the month as we endeavour to answer this. Also our Website MOT may help
 

 

Top tip – To understand your compliance obligations and responsibilities you need to know what you need to comply with our Business MOT can help with this

 


F2 Business Huddle Online

We’re taking a break in August but the F2 Business Huddle Online will be back on Friday 10 September 2021

12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


This months featured Reputation Advocate

 

Data Wizard Admin logo

 

Good admin is vital…and that’s what Datawizardadmin delivers!

 

 

 


 
Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Crab Insight June 2021

Red Tape Busters Volume 8, Issue 09, `Data Protection’

 

Welcome to the June edition of Crab Insight

“That’s life (that’s life), that’s what all the people say. You’re ridin’ high in April, shot down in May. But I know I’m gonna change that tune. When I’m back on top, back on top in June.” Frank Sinatra

If as a business owner you need assistance getting back on top this month especially with Covid Secure Workplaces please take a look at:

Grounded Safety

Our focus in June falls on Data Protection. If you need practical help please do take a look at our solutions:

 

For fuss-free HR Management you can’t go wrong with:

 

 

 

Claudia Crab’s June Focus

Claudia the Crimson Crab icon

“Data Protection”

“We can only see a short distance ahead, but we can see plenty there that needs to be done.” Alan Turing OBE FRS computer scientist.

“There’s plenty there that needs to be done. Lets get on with doing it.” Elizabeth Denham, CBE UK Information Commissioner at the Information Commissioner’s Office (ICO)

Data protection law, at first sight, is complex and ambiguous full of unfamiliar terms and legal phrases. The ICO do their best to try to demystify this but like all regulators, they have to cover themselves when interpreting complex areas of law. They do not have the resources to give detailed bespoke guidance to all UK businesses.

If you process personal data, our top tip is that you will most likely have to pay the data protection fee, there are exemptions to this but they do not relieve you of complying with the law.

Essentially the law gives a number of data protection principles that must be followed:

  • You must identify valid grounds (known as a ‘lawful basis’) for collecting and using personal data.
  • You mustn’t do anything with personal data in breach of any other laws.
  • You must use personal data in a way that is fair. This means you must not process it in a way that is unduly detrimental, unexpected, or misleading to the individuals concerned.
  • You must be clear, open, and honest with people from the start about how you will use their personal data.
  • You must limit the purposes for which you collect data and not use it for unspecified purposes.
  • The personal data must be accurate, adequate, relevant, and limited to what is necessary.
  • It shouldn’t be kept longer than is necessary (retention periods should be determined based on reasonableness/law).
  • It should be protected by appropriate security measures to keep it secure and confidential
  • You should take responsibility for what you do with personal data and for compliance with the principles

The big question this month is:

Why should my business be transparent in handling personal data? 

Look out for our social media posts and our blog later in the month as we endeavour to answer this.

 

Top tip – To understand your compliance obligations and responsibilities you need to know what you need to comply with our Business MOT can help with this

 


F2 Business Huddle Online

Friday 11 June 2021

12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Renewing Reputation Advocates

 
 
JMB VA Logo

 

Your personal assistant … Virtually

 

 


Xebra Accounting Logo

 

Putting you in control of your finances

 

 

 


 
Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
T:023 9263 7190 | E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Why should I bother with Terms and Conditions for my business?

It’s fair to say that most consumers would be wrong to claim that they always read the Terms and Conditions before agreeing to use a product or service.

Millions of people across the UK are guilty of failing to read the Terms and Conditions, otherwise known as the boring bits or the small print, and that’s a pretty big deal. But why?

Terms and Conditions act as a legally binding contract between a company and its clients.

The agreement doesn’t only set out the rules and guidelines that must be followed, but it clearly sets out expectations from all sides of the party too.

There can be serious ramifications for companies who trade without Terms and Conditions. This can lead to unwelcomed headaches for customers too.

Within this blog, our spotlight is on some of the top issues Crimson Crab have encountered as a result of companies not having clear Terms and Conditions.

 

  1. Lack of ability to limit liability. As a business, if you don’t bother having Terms and Conditions, there are all sorts of liability that you may have to accept when you don’t need to.

 

  1. Difficulties if your client fails to make payment. Without Terms and Conditions, you may find yourself in a costly situation if court action needs to be made due to a client failing to make a payment on the work you have completed. By ensuring they agree to your payment terms within your Terms and Conditions, you’re protecting yourself from unwanted surprises and difficulties in Court.

 

  1. Unrealistic expectations. Without Terms and Conditions, clients may claim the work you are doing isn’t sufficient and fails to meet their expectations. By drawing up clear and easy-to-understand Terms and Conditions, you’re making it clear what work you will complete for the price agreed.

 

  1. Misunderstanding about compliance with legislation. Many businesses struggle to understand that Terms and Conditions play an important role in ensuring you are complying with the law including for example Trading Standards legislation. Having a set of Terms and Conditions allows companies to publish essential details, such as its name and address or consumer cancellation rights as required.

 

  1. Limited ability to protect intellectual property. This is all about protecting the creations of the mind, like inventions, literacy, and artistic work. Without highlighting in your Terms and Conditions the use to which your client may put your intellectual property, people may steal your ideas which could have otherwise been making you money. Setting out your stance on Intellectual Property will reduce the likelihood of this happening and will make it easier to deal with if it does.

 

There is so much to think about when you are trying to manage your own business, so it’s easy to prioritise another matter over Terms and Conditions.

But by having these you will establish an essential legal binding contract, on your terms as long as they are fair, which can protect you and your clients for years to come.

It’s good practice to regularly review your Terms and Conditions as circumstances can change as can the law, but also how your business operates may change over time.

Whether you are a start-up or an established business, Terms and Conditions are crucially important today more than ever.

At Crimson Crab, we can help with anything related to the Terms and Conditions belonging to your business. From reviewing to drafting your Terms and Conditions, a great starting point is our Business MOT get in touch to take it today.

Crab Insight May 2021

Red Tape Busters Volume 8, Issue 08, `Terms of Business’

 

Welcome to the May edition of Crab Insight

May is the bridge between Spring and Summer, a month of transition.  May 2021 will certainly be no exception.

As lockdown eases further step three of the lockdown roadmap in England will take place.  As long as it is safe, all of the most high-risk sectors will be allowed to reopen, with Covid-secure guidance in place. Outdoor gatherings for no more than 30 people and indoors for six people or no more than two households will be okay.

If you need assistance with Covid Secure Workplaces please take a look at:

Grounded Safety

As the economy opens up more, invariably our thoughts will turn to our customer relationships, maybe re-establishing them or with new ways of doing business such as e-commerce. Whatever the circumstances the interaction or business relationship between you and your customer for the supply of goods or services is subject to legal control.

Hence this month we are focusing on the way to regulate this transaction via Terms and Conditions (T&C’s).

If you need practical help with HR Management or Data Protection please do take a look at:

 
 

Claudia Crab’s May Focus

Claudia the Crimson Crab icon

“Terms and Conditions”

A verbal contract isn’t worth the paper it’s written on.” ― Samuel Goldwyn, Hollywood film producer

Contracts are formed every day in business and they represent the legal basis on which you are willing to do business with your customers. Despite what Samuel Goldwyn said they are legally binding on both parties, whether in writing or not, the difficulty with a verbal agreement is that it is difficult to prove what was agreed too the satisfaction of a Judge.

When dealing with consumers (i.e. someone not acting for their business, trade, or profession) legislation gives statutory rights to the customer, obligations to the seller and controls the content. Certain consumer contracts can be canceled and having terms that try to take away a consumer’s statutory rights are illegal, for example, “no refunds”.

If it is written down the document could be known by many other names, from simply “business terms”, to “terms of sale” or “Terms and Conditions” or “T&C’s”. Whatever you call them in general terms, the meaning in any of these names is that you are offering your goods or services for sale with certain conditions in place. 

To many people “terms and conditions” represent incomprehensible legal jargon in an enormous document with small print or a small pop-up box where you have to scroll frantically to read more than a few words at a time. The problem is that these types of documents may be invalid in English Courts and can result in an investigation by Trading Standards.

When using terms and conditions always follow the Crimson Crabs strapline:

Ethical  |  legal  |  Responsible

The big question this month is:

Why should I bother with Terms and Conditions for my business? 

Look out for our social media posts and our blog later in the month as we will hopefully be able to flesh out your thinking.
 

Top tip – To create a great set of terms and conditions you need to understand some of the potential issues that your business faces when doing business with your clients or customers and our Business MOT can help with this


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Does your business strategy take account of business risks?

Having a clear and realistic long-term plan in any situation is important if you desire to achieve positive results.

Whether your strategy is focused on your business as a whole, or perhaps key elements of your company such as its sales, marketing, or staffing, strategies can pose risks to your business as they are encouraging change and should be thought about and reviewed regularly.

Failing to take account of business risks within your business strategy can have consequences for your business and those with an interest in its affairs.

That’s why we’ve compiled three answers to the potential response you may have to the title of this post, does your business strategy take account of business risks?

  • Absolutely! Yes, my business does take account of business risks.

It’s good practice to consider the risks associated with an action which you may label as essential to get you to where you wish for your organisation to be. Good job for thinking about business risks!

But remember to assess any risks associated with any strategy for your business on a regular basis – we’d recommend quarterly or annually – as risks do evolve.

  • I’m not too sure whether my business strategy takes account of business risks…

Ultimately, if you have a one-year, three-year, five-year, or maybe an even longer plan for your business without assessing the risks associated with it, you’re leaving yourself susceptible to obstacles.

But don’t worry because, you’ll be pleased to know, you can swiftly identify risks associated with a specific business objective by conducting a simple SWOT Analysis.

By identifying an objective that will help you towards achieving your long-term strategy, and listing the strengths, weaknesses, opportunities and threats concerning this, you’re already compiling a list of the risks which may arise too.

This approach may help you with being proactive at mitigating risks from happening as you’ve identified the potential issues already.

We believe weaknesses and threats uncovered as a result of your SWOT Analysis can be turned into positive opportunities for your business. Speak to us if we can help you with this!

  • My business strategy doesn’t take account of business risks.

A strategy is typically split into several objectives, also known by many as key results.

All of the key results aligned with the strategy must be completed in able to achieve what you set out to gain.

Although every objective/key result does come with its risks. You should take account of business risks belonging to these various objectives to prevent any unwanted headaches down the line.

Speak to Crimson Crab for further information about how to take account of business risks with your strategy today.