Home and Hybrid Working Is Here To Stay

Home and hybrid working both present opportunity and challenge in equal measure, especially if they form part of a longer-term vision for how your business will operate.

Whether it’s because of Delta, Omicron or because they’ve found that the sky didn’t fall in when staff were working away from the office, more and more businesses are having to find practical and sustainable ways to enable their staff to continue to work at home for some or all of the working week.

Although many companies quickly introduced practical, bottom-up solutions to allow home and hybrid working during the first wave, making this model the default way of working requires a top-down, policy-driven managerial approach, one that identifies all the relevant factors that will make or break the operation of the model.

To help forward thinking businesses, our Home Working Policy sets out clearly and straightforwardly the considerations that must be addressed to ensure that not only is managerial risk minimised but also that those working from home are not left feeling isolated or exploited. To find out more go to https://www.crimsoncrab.co.uk/our-solutions/ 

Book a free consultation

Crab Insight – January 2022

Red Tape Busters Volume 9, Issue 04, `The Triple Bottom Line’

 

Welcome to the January edition of Crab Insight

The measurement of a company’s value is so much more than just profit and loss.  Businesses who might be considered industry leaders – for example BTShell and Virgin – have been steadily supplementing their annual financial assessments with reports on their environmental and social impacts, creating a so-called ‘Triple Bottom Line’.  Along with highlighting wider governance matters (collectively these are known as Environmental, Social and Governance or, simply, ESG) those at the top of business recognise that using the organisation to do right – as well as make money – is actually good for business.
 

Claudia Crab’s January Focus

Claudia the Crimson Crab icon

“ESG: Environmental, Social, Governance”

“Sustainability is no longer about doing less harm. It’s about doing more good.” — Jochen Zeitz, President and CEO of Harley-Davidson.

The concept of sustainability in business has been around for many years but things like the COP26 climate conference have given it rocket boosters. Historically, short-termism has driven commercial decision-making, putting financial profit above all other considerations, but even the briefest of pauses to consider a longer-term view will quickly bring about a more considered and holistic approach to doing business.

Incorporating environmental and social considerations into the heart of a commercial operation may appear at first to be counter-intuitive and self-defeating but what, for example, could be a bigger threat to an organisation’s income than the effects of climate change? Similarly, assuring the wellbeing of your staff, not to mention not meeting your customers’ ethical expectations, aren’t optional fripperies because if they’re done incorrectly they’ll have a negative impact on your financial bottom line (through increased expenditure on high staff turnover or lower income from a diminishing customer base).

ESG and sustainability for many businesses will not be a radical departure and, indeed, many may have been embracing aspects of it without knowing of the concept. Covid 19 and the climate emergency however have changed things up – look at the increase in electric vehicle sales and the numbers of people wanting to work in ways that provide a better work / life balance – and we can see that in order to stay in business we’ll need to demonstrate that we’re taking account of what people expect of those to whom they give their money.

Our question of the month for January is

What does sustainability mean to my business?

 

 

Top tip: Business sustainability is about investment not expense –  small changes can make a big difference to the way that your business is perceived.

 


F2 Business Huddle Online

Friday 14 January 2022, 12 noon to 2 pm

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

We’ve had a data breach – what do we do and who’s going to do it?

Having in place a policy and procedures will make it absolutely clear who is responsible for sorting things out when they go wrong.

We’ve recently provided advice to an organisation that’s had a data breach. They hadn’t done anything wrong but they were the target of a web hack.

A number of people – including us – were involved in rapidly sorting out the response but as the dust began to settle it was clear that there was (and is) a gap at the top of the organisation where the responsibility for data protection and information security should have been.

Policies aren’t necessary in every organisation or in every case but if there are more than a handful of people in your company then the chances are that it will benefit from documentation that makes it clear to everybody (no matter the topic):

  • What is to be done (the required outcome)
  • How the required outcome will be achieved
  • Who is responsible for achieving the required outcome (hint – responsibility should be very closely matched to the authority to make things happen)
  • The roles that others in the organisation must play to help it achieve its required outcomes

Policies bring structure to an organisation and can be very brief and high level documents. They should however mostly be supplemented by procedures which set out the specific actions to be taken in any given circumstance. In the case of the data breach, there was no policy in place setting the required outcomes for the handling of personal data, nor was there a procedure for the action to be taken in the event of a data breach. Had they been in place then it would have been clearly understood who was to be doing what and to what end. The breach might even have been avoided in the first place.

It’s not quite the Story of Everybody, Somebody, Nobody and Everybody but a policy framework can help bring calm when things go wrong.

If you need to find out more about how we can help develop policies for your organisation, not only for keeping data secure, book a free 15-minute initial consultation.

Book a free consultation

Crab Insight – December 2021

Red Tape Busters Volume 9, Issue 03, `Cash is the lifeblood of your business’

 

Welcome to the December edition of Crab Insight

At the height of the pandemic most of the businesses that were still operating had to do so with reduced amounts of cash circulating. An absence of cash in your bank account can make paying your own invoices tricky, which is why maintaining a steady stream of cash is a reputational matter. We’ll be talking about how to keep the cash flowing at our Online F2 Business Huddle is on Friday 12 November.
 

Claudia Crab’s December Focus

Claudia the Crimson Crab icon

“Keeping the cash flowing”

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction, and cash flow.” Jack Welch, Former General Electric CEO, author and chemical engineer

Keeping the cashflow going is like building a house: start with the foundations and work upwards.

Whilst the knowledge that you have the overhead protection of pursuing your case through the courts may give you some comfort if your client doesn’t pay, if you haven’t done the groundwork beforehand then making your case to a judge will be much more difficult if push comes to shove. Putting in place a few basics – Terms and Conditions, Statements of Work and checking out your prospective client’s creditworthiness – every time you engage a new client will allow you to present a stronger case if a debt ends up in court. More than this, a professional and systematic approach to will also enhance your reputation as you’re demonstrating that you’re someone who is serious about they way that they do business.

The big question this month is:

What does my approach to cashflow say about the way I do business?

 

 

Top tip: introducing systems, process and checks to reduce the risks of non-payment is a prudent investment.

 


F2 Business Huddle Online

Friday 10 December 2021

12 noon to 2 pm Future F2 Business Huddle dates for your diary Friday 10 December 2021

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

November 2021 Crab Insight

Red Tape Busters Volume 9, Issue 02, `Dealing with complaints’

 

Welcome to the November edition of Crab Insight

With the pre-Christmas rush coming up, might the increase in trade for you business also mean that there will be more complaints? We’ll be talking about how to handle them at our Online F2 Business Huddle is on Friday 12 November. 
 
 

Claudia Crab’s November Focus

Claudia the Crimson Crab icon

“Dealing with complaints”

“Thank your customer for complaining and mean it. Most will never bother to complain, they’ll just walk away.” – Marilyn Suttle (CVP-CEO, Suttle Enterprises LLC)

Put in place policies to deal with cancellations, returns and complaints before they happen, then you won’t be side tracked or have to firefight things when they do happen.

You need to know when a purchaser has cancellation rights and provide the necessary information and correct documentation at the right time.  This is particularly the case when the purchaser is a ‘consumer’ as they have clear rights and there are legal sanctions if you get it wrong.

Your guarantee or returns policy should meet legal requirements and you should make sure that it’s not open to abuse.

Your policy, procedures and process for dealing with complaints should support your long-term business goals and, most importantly, provide for continuous business improvement.

You can find out more information about these and other solutions Crimson Crab can help with by following the link below.

 

Top tip – Understanding your compliance obligations and responsibilities when dealing with complaints is crucial, our Business MOT can help

 


F2 Business Huddle Online

Friday 12 November 2021

12 noon to 2 pm Future F2 Business Huddle dates for your diary Friday 10 December 2021

Get your ticket on Eventbrite


Reputation Advocates

When you need a reliable and dependable expert click on the crabAccredited Crimson Crab Reputation Advocate Logo


Feedback

We love to receive feedback and it really helps us to improve our services for everyone.

 

Until next month look after your reputation!!

Ethical, legal, responsible trading wave
E: enquiries@crimsoncrab.net | W: www.crimsoncrab.co.uk

Copyright (c) 2021 Crimson Crab Ltd, all rights reserved.

Data Protection – Data Minimisation

If you need to collect information about people to deliver your services it’s important to think about data protection before you do it, as this article from the BBC shows.

Collecting information that’s neither relevant nor necessary, or if you’re not making it clear what you’re using the information for, will mean that you’re not applying the data protection principles.

Whether you’re introducing a new app, implementing a CRM system or just using personal data for invoicing, you need to be sure that you can give your potential customers the confidence that you know what you’re doing with their information.

Our top tips are:

  • Understand your responsibilities
  • Identify how the data protection principles relate to the specific activities of your business
  • Don’t make the protection of your customers’ data an afterthought

If you need to find out more about how data protection affects your business, book a free 15-minute initial consultation.

Book a free consultation